Job Title: Outreach Support Worker
Sector: Homelessness & Supported Housing
Location: Newport (City Centre)
Type: Temporary contract
Hours: Various day shifts 40 hours per week, 4 week rolling rota
Empower Lives & Drive Positive Transformation
Are you a motivated and dynamic outreach support worker? Passionate about supporting vulnerable individuals to achieve lasting, positive change?
Our client is seeking a dedicated Support Worker to deliver high-quality, trauma-informed support. In this inspirational role, you will work within a Psychologically Informed Environment (PIE) to help clients address complex support needs, build independence, and transition toward sustainable, fulfilling lifestyles.
Week 1: 8.30am to 5pm
Week 2: 8am to 4pm
Week 3: 11.30am to 8pm
Week 4: 8am to 4.30pm
Important: Monday to Friday with one weekend per month.
What Will You Be Doing?
- Person-Centred Support: Conduct comprehensive initial assessments and risk management plans within contractual time-frames using a trauma-sensitive approach.
- Goal-Oriented Action Plans: Develop, update, and regularly review tailored client support plans to help individuals achieve their goals and maximise benefit entitlements.
- Multidisciplinary Collaboration: Liaise with external organisation Local Authority housing teams, health services, community mental health teams, drug/alcohol teams, and police to arrange holistic care.
- Participation & Group Work: Facilitate client engagement meetings and collaborate with colleagues to design and deliver in-house support programmes.
- Data & Compliance: Maintain accurate, real-time client records using bespoke web-based client management systems and contribute toward key performance indicators (KPI's).
- Team Coordination: Delegate tasks to Assistant Support Workers and participate in duty management rotas when required.
What Are We Looking For?
Essential Criteria:
- Sector Knowledge: Understanding of key support needs facing homeless and vulnerable clients, as well as welfare benefits and supported housing funding.
- Problem Solving & Decision Making: Proven ability to manage a busy workload, pay close attention to detail, and make sound decisions under pressure.
- Communication & IT Skills: Excellent written and verbal communication skills, paired with proficiency in IT (Microsoft Office, email, and client databases).
- Teamwork & Values: Ability to work collaboratively, adhere to safeguarding protocols, promote diversity, and uphold strong values of compassion, integrity, accountability, respect, and boldness.
- You will need to be a driver for the outreach element across Newport
- DBS on the update service is essential for a quick start
Desirable Criteria:
- NVQ Level 3 (or equivalent) in Social Care, Housing, or a related field.
- Previous experience working within a supported housing environment.
- Awareness of local housing markets, homelessness policy, and valid First Aid certification.
Why Join Us?
You will be part of a purpose-driven, supportive team dedicated to transforming lives. We offer continuous professional development, formal supervision, and active learning opportunities to support your growth in the sector.
How to Apply
If you are resilient, compassionate, and ready to guide individuals toward safe, independent futures, we would love to hear from you!
Get in touch with Moesha or Keeran @ Moxie People for an informal chat or submit your CV to apply.
Job: Outreach Support Worker
Type: Temporary / Full time hours
Location: Newport
Code: INDHV
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Outreach Support Worker in Newport employer: Moxie People
Join our compassionate team in Bristol as a Support Worker, where you will receive full training and support to help individuals facing mental health challenges regain their independence. With a strong focus on employee growth, we offer clear pathways for career progression, a friendly work culture, and the opportunity to make a meaningful impact in your community. Enjoy a rewarding role with flexible earning potential through optional paid sleep-in shifts, all while being part of a supportive and dedicated team.
