Housing Officer - Rent / ASB / Tenancy Management
Temporary Contract via Moxie People
Cwmbran Patch | 3 months | £38,000 (pro rata) | 37hrs | ASAP start
Moxie People are supporting a respected housing provider in Wales who are looking for an experienced Housing Officer to join their Community Housing team on a temporary basis.
This is an immediate-start role covering Patch 22 in Cwmbran. You'll be stepping into a busy, frontline position where you'll manage all aspects of tenancy management, rent collection, and anti-social behaviour, working closely with customers and partner agencies to sustain tenancies and maintain safe, resilient communities.
What you'll be doing
You'll manage a varied caseload across rent, ASB and tenancy management, supporting customers to maintain successful tenancies and resolving issues promptly and professionally. Your responsibilities will include:
- Managing rent accounts, arrears and income recovery
- Supporting new tenancies, sign-ups and tenancy sustainment
- Investigating and managing reports of anti-social behaviour
- Carrying out tenancy visits, welfare checks and property inspections
- Providing person-centred support and coaching to help customers maintain their tenancies
- Gathering accurate evidence, statements and case documentation
- Working closely with Police, Local Authority teams and partner agencies
- Making referrals to internal and external support services
- Managing tenancy breaches and progressing enforcement action where required
- Maintaining accurate, GDPR-compliant records
- Contributing to community wellbeing and early intervention initiatives
What we're looking for
You'll need to be confident managing a mixed caseload and comfortable working independently across a patch. We're looking for someone with:
- Strong experience in tenancy management, income recovery or ASB casework
- Knowledge of relevant housing legislation (Renting Homes Wales desirable)
- Experience working with Police, Local Authorities and partner agencies
- Ability to handle challenging conversations and complex cases
- Excellent communication skills and a calm, professional approach
- Strong organisation skills and accurate record keeping
- Ability to work independently and manage competing priorities
- Enhanced DBS on Update Service (essential due to the nature of the role)
- Full driving licence and access to a vehicle
The details
Role: Housing Officer - Rent / ASB / Tenancy Management
Location: Cwmbran Patch
Contract: Temporary via Moxie People
Duration: Approx. 3 months
Salary: £38,000 (pro rata, 37hrs)
Hybrid: Agile working - home working available, with on-site presence required
Start date: ASAP
If you're an experienced Housing or ASB professional who can hit the ground running and support tenants through challenging situations, we'd love to hear from you.
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Housing Officer in Cwmbran employer: Moxie People
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