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- Tasks: Lead and inspire a team to deliver outstanding customer service.
- Company: Moxie People, a values-driven organisation making a difference in Pembrokeshire.
- Benefits: Salary of £30-31,000, 25 days holiday, and flexible remote work options.
- Other info: Join a supportive team culture that values your ideas and initiative.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Are you a natural motivator who thrives in a fast‑paced, people‑centred environment? Do you want to make a real difference to communities across Pembrokeshire? Moxie People are currently on the lookout for an experienced Customer Service Leader, or experienced Customer Service advisor, for a 3+ month contract in Pembrokeshire.
What's in it for you?
- Salary between £30-31,000
- 25 days + bank holidays
- Flexibility to work from home part two days per week
About the Role
- Coaching, motivating, and developing agents to deliver exceptional service.
- Ensuring enquiries are handled efficiently, empathetically, and in line with our values.
- Using data, feedback, and quality checks to help your team shine.
- Stepping in when needed to guide resolutions and maintain high standards.
- Identifying opportunities to streamline and enhance the customer journey.
What We're Looking For
- A confident, positive leader who brings out the best in others.
- Experience in customer service, ideally in a charity or housing environment.
- Strong communication skills and a calm, solution‑focused approach.
- Someone who can balance people leadership with operational oversight.
- A passion for delivering fair, respectful, and responsive services to the community.
What's in it for you?
- A supportive, values‑driven organisation making a real impact in Pembrokeshire.
- Opportunities for professional development.
- A collaborative team culture where your ideas and initiative are welcomed.
For more information click 'apply' or get in touch with Stevie @ Moxie People today!
Customer Service Team Leader employer: Moxie People
Contact Detail:
Moxie People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Moxie People. Check out their values and mission. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a tricky customer issue. We want to hear about your experiences that showcase your skills as a confident leader.
✨Tip Number 3
Prepare questions for them! Show your interest by asking about their approach to customer service or how they support professional development. It’s a great way to demonstrate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and community impact right from the start. Share personal experiences that highlight your commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our values and the role of a Customer Service Team Leader.
Highlight Leadership Skills: Since we're looking for a confident leader, be sure to showcase any previous experience in coaching or motivating teams. Use examples that demonstrate your ability to inspire others and maintain high standards.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and clear headings. This helps us quickly identify your key strengths and experiences relevant to the role.
How to prepare for a job interview at Moxie People
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with Moxie People's values and how they align with your own. Think about how your experience in customer service can contribute to their mission of making a difference in Pembrokeshire.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to motivate and coach others. Prepare examples from your past where you've successfully led a team or improved service delivery. Highlight your approach to balancing people leadership with operational tasks.
✨Be Solution-Focused
Moxie People are looking for someone with a calm, solution-focused approach. During the interview, be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you resolved issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about their current challenges in customer service or how they measure success in the team. It’s a great way to demonstrate your enthusiasm and commitment to making a positive impact.