At a Glance
- Tasks: Welcome customers, manage enquiries, and support the housing team in a busy environment.
- Company: Respected housing organisation dedicated to customer service.
- Benefits: £13.72 per hour, full-time hours, and a supportive team atmosphere.
- Other info: No previous housing experience needed; ideal for those with customer service backgrounds.
- Why this job: Make a real difference while gaining valuable experience in the housing sector.
- Qualifications: Strong communication, administration skills, and a passion for helping others.
The predicted salary is between 13.72 - 13.72 £ per hour.
Looking for your next opportunity to make a real difference?
We're recruiting on behalf of a respected housing organisation that's passionate about putting customers first.
If you're someone who enjoys helping people, thrives in a busy environment and loves being part of a supportive team, this could be the perfect opportunity.
As a Housing Services Assistant, you'll be the welcoming face and voice for customers, providing a positive first impression whether they're visiting the office, calling or emailing.
No two days will be the same, and you'll play an important role in making sure every customer receives excellent service.
What you'll be doing
- Welcoming customers into reception and directing them to the right team.
- Answering incoming calls and responding to customer emails.
- Logging repairs and customer enquiries onto internal systems.
- Providing administrative support to the Housing team.
- Ensuring customer queries are passed to the correct colleagues quickly and accurately.
- Helping to keep a busy front-of-house service running smoothly.
We're looking for someone who
- Is confident communicating face-to-face, over the phone and by email.
- Has strong administration and IT skills.
- Is organised with excellent attention to detail.
- Remains calm and professional in a fast-paced environment.
- Enjoys working as part of a team and takes pride in helping others.
Previous housing experience isn't essential.
If you've worked in reception, customer service, administration, retail, hospitality, healthcare or any other customer-focused role, we'd love to hear from you.
What's on offer?
- Full-time (35 hours per week)
- Minimum 6-week temporary assignment
- Friendly and supportive team environment.
- A fantastic opportunity to gain valuable experience within the housing sector.
- #J-18808-Ljbffr
Housing Services Assistant in Cardiff employer: Moxie People
Moxie People offers an exceptional work environment for Gas Engineers, prioritising employee well-being with a generous holiday allowance and a focus on work-life balance. The company fosters a culture of independence, allowing you to manage your own schedule while contributing to meaningful social housing projects in the vibrant Greater London area. With opportunities for professional growth and a supportive team, Moxie People stands out as a rewarding employer for those seeking stability and purpose in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Assistant in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Moxie People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Moxie People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Services Assistant in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Moxie People.
How to prepare for a job interview at Moxie People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Moxie People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Moxie People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
