At a Glance
- Tasks: Lead member services, strengthen relationships, and drive procurement solutions in the Welsh housing sector.
- Company: Respected UK-wide procurement and asset management organisation with a supportive culture.
- Benefits: Competitive salary, hybrid working, 25 days leave, private health insurance, and team collaboration.
- Other info: Opportunities for professional growth and attendance at sector events.
- Why this job: Make a real impact in the Welsh housing sector while enjoying autonomy and varied responsibilities.
- Qualifications: Strong knowledge of the Welsh housing sector and experience in procurement or contract management.
The predicted salary is between 40500 - 49500 £ per year.
Hybrid | Wales‑based (ideally South East Wales). Moxie People are partnering with a respected UK‑wide procurement and asset management organisation to recruit a Head of Member Services for Wales. This is a high‑impact, outward‑facing leadership role responsible for strengthening regional relationships, supporting housing providers, and driving adoption of procurement solutions across the Welsh sector.
If you’re a credible, relationship‑driven professional with strong knowledge of the Welsh housing landscape and you enjoy helping organisations solve problems, improve outcomes and get the best from their procurement routes, this could be an exceptional next step.
About the role: As Head of Member Services, you’ll act as the primary point of contact for housing associations and local authorities across Wales, providing trusted advice, challenge and support across procurement, contract management and strategic engagement. You’ll build strong relationships, identify opportunities for growth, and help members maximise value from a suite of frameworks and services. You’ll also play a key role in shaping the organisation’s Welsh offer, including contributing to early‑stage work on a new Wales‑specific procurement framework. This is a varied, autonomous role where no two days look the same. You’ll work closely with suppliers, internal teams and senior leaders, representing the organisation at events, conferences and sector forums across Wales.
Key areas of responsibility include:
- Building and maintaining strong, strategic relationships with Welsh housing associations and local authorities
- Acting as the main point of contact for member enquiries, support and problem‑solving
- Leading and supporting compliant procurement activity from engagement through to award
- Increasing utilisation of frameworks and services across your region
- Identifying and securing new member relationships
- Supporting development of new procurement solutions, including a Wales‑specific framework
- Providing after‑contract support and acting as a trusted “critical friend”
- Monitoring regional performance, KPIs and reporting through internal systems
- Representing the organisation at sector events, conferences and member meetings
- Working collaboratively with colleagues to deliver seamless services
What’s on offer: £60,000, depending on experience. Hybrid working with autonomy over your schedule. 25 days annual leave, rising each year (up to +5), plus bank holidays. Private health insurance (post‑probation). Death in service cover. Supportive, values‑driven culture with strong team collaboration. Opportunities to attend sector conferences, away days and regional events.
About you: You’ll thrive here if you:
- Have strong knowledge of the Welsh housing sector (client side or supply chain)
- Bring credibility, networks and a positive reputation within the sector
- Are confident managing relationships with senior stakeholders
- Have experience in procurement, asset management, consultancy or contract management
- Are organised, proactive and able to manage multiple projects at once
- Communicate clearly and build trust quickly
- Are comfortable working autonomously and developing a regional “micro‑business”
- Are digitally confident and able to use MS Office and reporting systems
- Can travel occasionally for conferences, away days and member meetings
(Bonus) Speak or read Welsh.
Head of Member Services in Cardiff employer: Moxie People
Moxie People offers an exceptional work environment for Gas Engineers, prioritising employee well-being with a generous holiday allowance and a focus on work-life balance. The company fosters a culture of independence, allowing you to manage your own schedule while contributing to meaningful social housing projects in the vibrant Greater London area. With opportunities for professional growth and a supportive team, Moxie People stands out as a rewarding employer for those seeking stability and purpose in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Member Services in Cardiff
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Member Services at Moxie People!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Moxie People or be willing to refer you for that Head of Member Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Moxie People who’s on the lookout for their next Head of Member Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Member Services role at Moxie People!
We think you need these skills to ace Head of Member Services in Cardiff
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Moxie People. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Moxie People
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Moxie People. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
