Customer Repairs Coordinator
Cardiff
£30,433 per annum (pro rata)
Temporary Contract (potential for permanent)
35 Hours per Week
Are you experienced in housing repairs, maintenance scheduling or property services and looking for your next opportunity?
Moxie People are recruiting for a Customer Repairs Coordinator to join a well-established, values-led housing association in Cardiff on a temporary basis.
This is a great opportunity for someone who enjoys keeping things organised, solving problems and making a genuine difference to people's lives.
Working as part of a busy repairs team, you'll help ensure tenants receive a responsive, efficient and friendly repairs service, coordinating maintenance appointments, liaising with contractors and keeping everything running smoothly.
What will you be doing?
- Acting as a first point of contact for tenants reporting repairs and maintenance issues.
- Scheduling and coordinating repairs, inspections and maintenance appointments.
- Liaising with contractors, surveyors and maintenance operatives to ensure work is completed efficiently.
- Raising and monitoring works orders, following up on outstanding repairs and chasing overdue jobs.
- Keeping tenants informed throughout the repairs process and managing expectations.
- Supporting planned maintenance and compliance programmes, including gas servicing and electrical inspections.
- Maintaining accurate records and updating repairs management systems.
- Handling customer enquiries professionally, including more challenging or sensitive situations.
What are we looking for?
- Previous experience in repairs scheduling, maintenance coordination or property services administration.
- Ideally, experience within social housing, property maintenance or a repairs contractor.
- Strong customer service skills and confidence dealing with a variety of enquiries.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Experience using repairs scheduling, housing management or similar systems.
- A proactive, solutions-focused approach and a genuine commitment to delivering great customer service.
Experience with systems such as QL, DRS, Lifespan or 1st Touch would be an advantage.
What's on offer?
- £30,433 per annum (pro rata).
- Temporary opportunity within an established Cardiff housing association.
- 35-hour working week, Monday to Friday.
- Opportunity to gain further experience within a supportive, purpose-led organisation.
- A varied role where the work makes a real difference to tenants and their homes.
Customer Repair Agent in Cardiff employer: Moxie People
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