At a Glance
- Tasks: Lead the team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Join Mowgli, a celebrated restaurant chain known for its vibrant culture and purpose.
- Benefits: Enjoy 30 days paid holiday, flexible hours, and 50% off meals with friends.
- Other info: Opportunities for life-changing trips and an annual Summer Party!
- Why this job: Be part of a mission-driven team making a real impact in the community.
- Qualifications: Strong leadership skills and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Westfield Stratford, London. Mowgli, recently recognised as a Sunday Times ‘Best Places to Work’ for a third consecutive year and awarded one of the 'Best Companies' to work for in the UK four years in a row, is looking for a Front of House Shift Manager brimming with intelligence, grace and graft to join the team. Founded by Nisha Katona in 2014, Mowgli has continued its growth and aspires for the restaurant chain to become the national voice for Indian Street Food, enriching lives wherever she goes.
Why Join Mowgli?
- 30 days paid holiday with enhanced family leave
- Access 40% of your wage earned before payday
- Have your birthday and your child’s first day of school off on Mowgli
- Getting a puppy? Welcome them properly to their new home and enjoy a flexible working week while they settle in!
- The chance to go on life changing trips all over the world
- An invitation to our annual Summer Party, Mowgli Fest! We close all sites so no one misses out!
- Guaranteed Christmas Day, Boxing Day and New Year’s Day off
- 50% off food when you visit with family and friends and enjoy free meals on shift
- Work somewhere with purpose – We have raised over £2 million for local and international charities and have committed to working towards a more sustainable future.
The Role:
We are on the hunt for someone to ensure an exceptional guest experience through excellent service execution and strong team coordination. As a Front of House Shift Manager, you lead by example, uphold brand standards, and contribute to overall operational excellence.
FOH Shift Manager - Lead Guest Experience employer: mowgli street food
Mowgli, located in the vibrant Westfield Stratford, London, is an exceptional employer that has been recognised as one of the 'Best Companies' to work for in the UK for four consecutive years. With a strong focus on employee well-being, Mowgli offers generous benefits such as 30 days of paid holiday, flexible working arrangements, and opportunities for personal growth through life-changing trips. Join a purpose-driven team that not only values your contributions but also actively supports local and international charities, making every day at Mowgli meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Shift Manager - Lead Guest Experience
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front of House Shift Manager role.
✨Tip Number 2
Show up and shine! If you know Mowgli is hosting any events or open days, make sure to attend. It’s a great way to meet the team, show your enthusiasm, and get a feel for the company culture.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and team management. We recommend using role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mowgli family.
We think you need these skills to ace FOH Shift Manager - Lead Guest Experience
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know why you’re excited about creating exceptional guest experiences. Share any relevant stories or examples that highlight your passion for service and how you’ve made a difference in previous roles.
Be Authentic and Personal:We want to get to know the real you! Don’t be afraid to inject some personality into your application. Use a friendly tone and share what makes you unique, whether it’s your love for Indian street food or your knack for team coordination.
Highlight Your Leadership Skills:As a Front of House Shift Manager, leadership is key. Make sure to showcase your experience in leading teams and maintaining high standards. Use specific examples to demonstrate how you’ve successfully managed shifts and motivated your colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to make your application stand out. We can’t wait to see what you bring to the table!
How to prepare for a job interview at mowgli street food
✨Know Mowgli Inside Out
Before your interview, dive deep into Mowgli's mission and values. Understand their commitment to Indian Street Food and their community initiatives. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Shift Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can inspire others to deliver exceptional guest experiences.
✨Emphasise Guest Experience
Mowgli is all about enriching lives through great service. Be ready to discuss how you would ensure an exceptional guest experience. Think of specific strategies or ideas you could implement to enhance customer satisfaction in the restaurant.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about Mowgli's future plans, team culture, or how they measure success in guest experiences. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
