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- Tasks: Handle calls and provide admin support to patients and clinicians in a busy medical practice.
- Company: Join Mowbray House Surgery, a progressive medical practice with a vibrant team.
- Benefits: Flexible hours, competitive salary, and the chance to make a real difference in patient care.
- Why this job: Be the voice that guides patients through their healthcare journey and support your community.
- Qualifications: Strong communication skills, time management, and a passion for helping others.
- Other info: Opportunity for growth in a dynamic healthcare environment.
The predicted salary is between 24000 - 36000 £ per year.
The post holder will provide a high-quality call handling and admin support service within a busy practice, supporting patients and clinicians.
Salary: Depending on experience.
Hours: 26.5 hours per week. Monday 8am - 5pm, Wednesday 8am - 6pm, Thursday 8am - 12:30pm and Friday 8am - 12:30pm.
If you would like more information about this exciting opportunity please contact Tracy Dewings on 01609 760002.
Closing date for applications: 8th February 2026.
Please note: An element of flexibility and own vehicle is essential for the role as you may be required to work across both sites.
Main duties of the jobAs part of the role of reception call handler you will be expected to:
- Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.
- Provide patients with high quality, easy to understand information to assist them in making choices about their care.
- Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.
Please read the job description for a more thorough explanation of the job role.
About usMowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby. Across the two sites we have around 20,000 patients registered with us.
Job responsibilitiesMain Duties and Responsibilities:
- Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.
- Provide patients with high quality, easy to understand information to assist them in making choices about their care.
- Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings.
- Support the practice Safeguarding team with requests for information.
- Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.
- Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.
- Support the delivery of QoF and other practice services.
- General support to practice teams as required.
This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.
Person SpecificationExperience:
- Excellent communication skills, written and oral.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Time management and the ability to work to effectively multitask.
- Ability to use own initiative and problem solve.
- Hard working, adaptable, reliable and resourceful.
- Willing to work flexible hours as necessary across both surgery sites.
- Educated to GCSE level or equivalent.
- Own transport.
- Ability to work as a team member as well as autonomously.
- Be entitled to live and work within the UK as we are unable to sponsor.
- Satisfactory DBS Check.
- Satisfactory references (at least 2).
- Experience working in a healthcare or Social care setting.
- Experience working in General Practice.
- Experience of clinical systems such as SystmOne.
Care Navigator in Yarm employer: Mowbray House Surgery
Contact Detail:
Mowbray House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Yarm
✨Tip Number 1
Get to know the practice! Research Mowbray House Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call-handling skills! Since the role involves a lot of communication, try role-playing with a friend or family member. This will help you feel more confident when dealing with patients and their queries.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks at once. This is crucial for a busy practice like Mowbray House Surgery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with digital processes, which is a big plus for this role.
We think you need these skills to ace Care Navigator in Yarm
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator role. We want to see how you can bring value to our team at Mowbray House Surgery!
Show Off Your Communication Skills: Since this role involves a lot of call handling and patient interaction, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've worked in healthcare or have experience with clinical systems like SystmOne, make sure to mention it! We love seeing candidates who understand the environment they'll be working in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Mowbray House Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the main duties, such as call handling and patient support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about times when you’ve had to explain complex information simply or handle difficult conversations.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've had to use your initiative to solve problems. Whether it’s managing a busy schedule or addressing patient concerns, having specific examples will highlight your resourcefulness and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or any upcoming projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
