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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join Movianto, a leading European supply chain solutions partner.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Why this job: Make a real impact in logistics while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28050 - 28050 £ per year.
Are you an Order to Cash Specialist looking for your next opportunity? Movianto is hiring! This is a full-time role working Monday to Friday, on an annual salary of £28,050.00 per annum.
Benefits:
- No weekend or bank holiday working
- Discounted gym memberships/on site gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are:
Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.
Purpose of the role:
We are looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you will be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery.
How you will make an impact at Movianto as an Order to Cash Specialist:
- Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
- Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
- Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
- Log and manage customer complaints, escalating where necessary.
- Identify and escalate any potential financial loss issues within the business.
What it will take to thrive at Movianto as an Order to Cash Specialist:
- Previous experience in customer service, ideally within a B2B or logistics environment.
- Exposure to order-to-cash processes and familiarity with the logistics sector.
- Strong communication skills, both written and verbal, with a confident telephone manner.
- Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
- Experience with Oracle EBS or Oracle Cloud (advantageous).
Order to Cash Specialist employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order to Cash Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. Let them know you're on the lookout for an Order to Cash Specialist role – you never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research Movianto and understand their values and operations. Be ready to discuss how your experience aligns with their needs, especially around customer queries and order-to-cash processes.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Movianto and becoming part of their team.
We think you need these skills to ace Order to Cash Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order to Cash Specialist role. Highlight your relevant experience in customer service and logistics, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Movianto. Share your passion for customer service and how your previous experiences align with the responsibilities of the role.
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you’ve got experience with Microsoft Office 365 or Oracle systems, give examples of how you’ve used these tools effectively in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Movianto
✨Know Your Order to Cash Processes
Make sure you brush up on the order-to-cash processes before your interview. Understand how they work, especially in a logistics context, as this will show your potential employer that you're not just familiar with the terminology but can also apply it practically.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Movianto values proactive problem-solving, so be ready to discuss how you managed issues and ensured customer satisfaction.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Office 365, particularly Excel, or Oracle EBS/Cloud, make sure to highlight this during your interview. Being competent in these tools is crucial for the role, so be prepared to discuss how you've used them in previous positions.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, company culture, or specific challenges the Order to Cash team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
