At a Glance
- Tasks: Resolve customer queries and ensure top-notch service for key accounts.
- Company: Join Movianto, a leader in pharmaceutical supply chain solutions.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26855 - 26855 £ per year.
Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? Movianto Bedford is hiring! You will be working Monday to Friday (37.5 hours per week) and will be paid £26,855.96 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships/onsite gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible. Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that all service is resumed as soon as possible. Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion for exceeding expectations.
How you'll make an impact as a Customer Service Advisor at Movianto
- Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
- Ownership of queries from start to finish- investigate and resolve.
- Update Clients on investigation status and progress.
- Liaise with Warehouse & Transport teams to investigate the root cause of any service issues.
- Record and process Goods Uplift/Returns, Log Adverse Drug Reactions.
- Proactively manage all open cases ensuring resolution within Movianto SLAs.
- Support the Internal Key Account Manager, providing information when required.
- Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards.
- Maintain administration, filing & Client specific KPI's.
- When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.
- Identify and elevate any potential financial loss issue within the business.
- To ensure all applicable Company Quality procedures are adhered to.
- To undertake any reasonable request that may be required from the business.
What it will take to thrive as a Customer Service Advisor at Movianto
- Previous Customer Service experience ideally in a B2B Customer Service team.
- Able to conduct investigations to identify root cause analysis of any service failures.
- Good communication skills both verbally and in writing.
- A professional and courteous telephone manner.
- Competent in the use of Microsoft packages with strong typing skills.
- Able to work under pressure and to strict deadlines.
- Excellent organisational skills with the ability to prioritise workload.
- Good attention to detail with strong accuracy and data entry skills.
- Passionate about good Customer Service.
- Able to work effectively as a team or individually.
- Ability to identify preventative & corrective actions.
- Trend analysis of service failures.
- Working knowledge of Movianto UK SOP's.
Equal Employment Opportunity
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group is an equal opportunity employer and a proud supporter of the UK Government's Disability Confident scheme and the Armed Forces Covenant. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.
Key Account Executive employer: Movianto
Movianto Bedford is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as 33 days of annual leave, flexible pay options, and access to health services, employees are empowered to thrive both personally and professionally in the dynamic healthcare logistics sector. Join us to make a meaningful impact while enjoying a balanced work-life environment in a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Movianto and understand their values and services. Tailor your answers to show how your experience aligns with their mission of providing top-notch customer service in healthcare.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your skills and experiences during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Movianto team.
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Key Account Executive role. Highlight any previous customer service experience and your ability to resolve queries efficiently.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about making an impact in healthcare. Share specific examples of how you've exceeded customer expectations in the past.
Showcase Your Communication Skills:Since you'll be the voice of the customer, it's crucial to demonstrate your strong verbal and written communication skills. Make sure your application is clear, concise, and free of errors.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Movianto
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled queries in the past and what strategies you used to resolve issues efficiently.
✨Familiarise Yourself with Movianto
Research Movianto's services and values. Understanding their role in the pharmaceutical supply chain will help you align your answers with their mission and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Think of specific examples from your previous roles where you identified root causes of service failures or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since you'll be the voice of the customer, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends to refine your verbal communication and ensure you come across as courteous and confident.
