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- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join Movianto, a leading European supply chain solutions partner.
- Benefits: Enjoy 33 days annual leave, discounted gym memberships, and flexible pay options.
- Why this job: Make a real impact in logistics while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28050 - 28050 £ per year.
Are you an Order to Cash Specialist looking for your next opportunity? Movianto is hiring! This is a full-time role working Monday to Friday, on an annual salary of £28,050.00 per annum.
Benefits:
- No weekend or bank holiday working
- Discounted gym memberships/on site gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are:
Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.
Purpose of the role:
We are looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you will be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery.
How you will make an impact at Movianto as an Order to Cash Specialist:
- Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
- Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
- Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
- Log and manage customer complaints, escalating where necessary.
- Identify and escalate any potential financial loss issues within the business.
What it will take to thrive at Movianto as an Order to Cash Specialist:
- Previous experience in customer service, ideally within a B2B or logistics environment.
- Exposure to order-to-cash processes and familiarity with the logistics sector.
- Strong communication skills, both written and verbal, with a confident telephone manner.
- Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
- Experience with Oracle EBS or Oracle Cloud (advantageous).
Order to Cash Specialist in Kempston employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order to Cash Specialist in Kempston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings at Movianto or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and order-to-cash processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've resolved customer queries or managed claims in previous roles. This will help you stand out as a proactive candidate who can thrive at Movianto.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Movianto team.
We think you need these skills to ace Order to Cash Specialist in Kempston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order to Cash Specialist role. Highlight your relevant experience in customer service and logistics, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Movianto. Mention your proactive approach and detail-oriented nature, and how these traits will help you excel in the role.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Movianto team!
How to prepare for a job interview at Movianto
✨Know Your Order to Cash Processes
Make sure you brush up on the order-to-cash processes before your interview. Understand how they work, especially in a logistics context, as this will show that you're not just familiar with the terminology but can also apply it practically.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Movianto values proactive problem-solving, so highlight situations where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Office 365 or Oracle EBS/Cloud, be ready to discuss it. Even if you haven't used these specific tools, mention any similar software you've worked with and how quickly you adapt to new systems.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This could include inquiries about their logistics processes or how they handle customer complaints. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
