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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order management.
- Company: Join Movianto, a leading logistics partner in healthcare.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Why this job: Make a real impact in healthcare by ensuring timely product delivery.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships/on site gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.
Purpose of the role
We are looking for a proactive and detail-oriented Client Services & Order Management Specialist to join our team. In this role, you will be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You will play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.
How you will make an impact at Movianto as a Client Services & Order Management Specialist
- Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
- Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
- Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
- Log and manage customer complaints, escalating where necessary and following resolution procedures.
- Liaise professionally with clients and internal departments to ensure timely query resolution.
- Identify and escalate any potential financial loss issues within the business.
- Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
- Proactively identify and contribute to process improvements to enhance efficiency and service quality.
What it will take to thrive at Movianto as a Client Services & Order Management Specialist
- Previous experience in customer service, ideally within a B2B or logistics environment.
- Exposure to order-to-cash processes and familiarity with the logistics sector.
- Strong communication skills, both written and verbal, with a confident telephone manner.
- Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
- Experience with Oracle EBS or Oracle Cloud (advantageous).
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- A proactive, solution-focused approach with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- A collaborative team player with the confidence to work independently when needed.
If you are ready to be part of a dynamic and supportive team where you can make a real impact, apply today.
Delivering healthcare across the nation - Movianto UK
Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive.
We recruit based on merit, regardless of marital or civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnicity, sexual orientation, or disability. As a Disability Confident Leader and Armed Forces-friendly organisation, we are dedicated to fostering an inclusive workplace.
By applying, you agree to the processing of your personal data in line with our privacy policy, which ensures your details are handled appropriately for this or other relevant opportunities within Movianto/Walden Group.
Client Services & Order Management Specialist in Kempston employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services & Order Management Specialist in Kempston
✨Tip Number 1
Get to know the company inside out! Research Movianto's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dynamic team at Movianto.
We think you need these skills to ace Client Services & Order Management Specialist in Kempston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services & Order Management Specialist role. Highlight your relevant experience in customer service and logistics, and show us how you can make an impact at Movianto.
Show Off Your Communication Skills: Since strong communication is key for this role, let your writing reflect that! Use clear and concise language in your application, and don’t forget to showcase your confident telephone manner in your examples.
Be Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from typos and errors, and provide specific examples of how you've successfully managed multiple priorities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Movianto!
How to prepare for a job interview at Movianto
✨Know Your Stuff
Before the interview, make sure you understand Movianto's role in the logistics sector, especially in relation to pharmaceuticals and medical devices. Familiarise yourself with their services and how they impact customer satisfaction. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Client Services & Order Management Specialist, strong communication is key. Prepare examples of how you've successfully resolved customer queries or complaints in the past. Practising clear and confident responses will help you demonstrate your verbal skills during the interview.
✨Be Detail-Oriented
Highlight your attention to detail by discussing specific instances where you managed complex orders or resolved issues that required meticulous tracking. Mention any experience with CRM systems or data entry, as this aligns perfectly with the job requirements.
✨Emphasise Your Proactive Approach
Movianto values a proactive mindset. Think of examples where you identified potential problems before they escalated or suggested improvements to processes. This will illustrate your ability to contribute positively to the team and enhance service quality.