At a Glance
- Tasks: Lead a team to deliver top-notch customer service for NHS Supply Chains.
- Company: Movianto is a leading logistics partner in the pharmaceutical industry.
- Benefits: Enjoy 33 days annual leave, flexible pay, and health perks like 24/7 GP access.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Join a diverse team committed to equality and continuous improvement.
The predicted salary is between 29714 - 34214 £ per year.
Looking to take the next step in your customer service career?
- 33 days annual leave (including bank holidays)
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain partner, providing best-in-class logistics solutions for the pharmaceutical, biotech, medical device, and diagnostics industries.
Purpose of the role
Within this role you will be focusing on delivering cost-effective, efficient customer service for NHS Supply Chains as National Home Delivery Service. It involves collaborating with key stakeholders to achieve operational goals, ensuring KPIs and SLAs are met, and handling feedback and complaints to the highest standard. Additionally, it includes supervising a team of Customer Service Advisors to maintain excellent customer relationships and provide high-quality, responsive service.
How you’ll make an impact as a HDS Team Manager at Movianto:
- Taking responsibility for promoting and maintaining a cost-effective and efficient customer service with regards to the provision of NHS Supply Chains National Home Delivery Service offer.
- Working closely with Key Stakeholders to ensure that the Operational goals and objectives are met.
- Building on excellent relationships with our customers working closely with the key stakeholders to ensure KPIs are met in line with the agreed SLAs, manage any negative feedback and/or complaints to the highest standard.
- Providing supervisory support to a team of Customer Service Advisors, providing and delivering high levels of customer service to ensure customer satisfaction and a responsive, high quality service to our clients and customers.
What it will take to thrive as a HDS Team Manager at Movianto:
- To directly manage the activities of the Home Delivery Customer Service team and resolve issues as they arise.
- Lead, manage and motivate the team to drive high performance and improve customer needs through on-going coaching and effective monitoring through already established processes and procedures.
- To build and maintain excellent relationships with customers.
- To continually review processes, and ways of working at all times looking for ways to improve the customer experience and the efficiencies to deliver a first class service.
- Reacting to emergency situations to continue to provide the best service.
- Ability to investigate and resolve escalated customer problems with the highest level of commitment at all times.
- Responsible for the pro-active communication to our Client base in the event of any service disruption.
- Plan and chair regular team meetings to review teams and client progress/issues.
- Determine effective Succession Planning as appropriate.
- To represent the business at internal and external meetings as and when required.
- Attend Internal meetings as a representative for Customer Services as and when required.
- Other duties within the general scope of the role and appropriate to the grading.
Delivering healthcare across the nation.
Movianto UK Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.
Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.
HDS Team Manager employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HDS Team Manager
✨Tip Number 1
Familiarise yourself with the NHS Supply Chain and its operational goals. Understanding how Movianto fits into this framework will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in managing customer service teams. Be prepared to discuss specific examples of how you've motivated teams, improved performance, and handled escalated issues effectively.
✨Tip Number 3
Prepare to discuss your approach to building relationships with key stakeholders. Think about strategies you've used in the past to maintain strong partnerships and how you can apply those to the role at Movianto.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've dealt with service disruptions or customer complaints. This will demonstrate your ability to react quickly and maintain high service standards under pressure.
We think you need these skills to ace HDS Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet KPIs and handle customer feedback effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the HDS Team Manager position, particularly in managing teams and improving customer experiences.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've motivated teams, resolved conflicts, and improved service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Movianto
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the HDS Team Manager position. Familiarise yourself with the key tasks such as managing customer service teams, meeting KPIs, and handling complaints. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Leadership Skills
As a team manager, you'll need to lead and motivate your team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your coaching techniques and how they contributed to team success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about potential challenges you might face in this role, such as dealing with escalated complaints or service disruptions, and prepare structured responses on how you would handle them.
✨Research Movianto
Familiarise yourself with Movianto's mission, values, and services. Understanding their role in the pharmaceutical supply chain will allow you to align your answers with their goals and demonstrate your genuine interest in the company and its operations.