At a Glance
- Tasks: Lead customer service initiatives and resolve complex issues for key accounts.
- Company: Join Movianto, a top player in pharmaceutical logistics.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Other info: Flexible working hours with no weekends or bank holidays.
- Why this job: Make a real impact in customer care while advancing your career.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 32331 - 32331 £ per year.
Looking to take the next step in your customer service career? Movianto Bedford is hiring!
As a Senior Key Account Executive you will play a key role in delivering exceptional service and supporting the team. If you're passionate about customer care and ready to take on more responsibility, this could be your next opportunity! Working Monday to Friday (37.5 hours a week) on an annual salary of £32,331.45 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships / onsite gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 5% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain partner, providing best-in-class logistics solutions for the pharmaceutical, biotech, medical device, and diagnostics industries.
Purpose of the role
As a Senior Customer Service Advisor, you'll be the first point of escalation for complex service issues and complaints. You'll take ownership of investigations, provide swift resolutions, and support your team to consistently deliver best-in-class customer service.
How you’ll make an impact as a Senior Customer Service Executive at Movianto
- Handle escalated customer queries via phone and email, owning cases through to resolution.
- Investigate issues such as late deliveries, damages, and order discrepancies.
- Proactively update clients, managing expectations and providing timely progress updates.
- Liaise with Warehouse, Transport, and Quality teams to resolve service failures and identify preventative actions.
- Allocate team workloads to ensure queries are handled efficiently.
- Support and coach team members to strengthen their knowledge and skills.
- Collaborate with Account Managers and attend client meetings when required.
- Contribute to process improvements and assist the Customer Service Manager in driving service excellence.
- Escalate potential financial loss issues to protect the business.
What it will take to thrive as a Senior Customer Service Executive at Movianto
- Proven customer service experience, ideally in a service‑led or logistics environment.
- Strong problem‑solving skills and the ability to conduct thorough investigations.
- Clear, confident communication skills, both written and verbal.
- Proficiency in Microsoft Office with accurate data entry abilities.
- Excellent organisation and time management skills.
- A proactive, solution‑oriented mindset with a passion for service excellence.
Desirable
- Experience mentoring or supporting team members.
- Familiarity with handling and presenting complaint investigations.
Delivering healthcare across the nation - Movianto UK
Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen group.
#J-18808-LjbffrSenior Key Account & Customer Service Lead in England employer: Movianto
Movianto in Bedford is an excellent employer, offering a supportive work culture that values employee growth and development. With benefits such as discounted gym memberships, annual leave, and pension contributions, employees can enjoy a balanced work-life experience while contributing to essential HR operations in a dynamic hybrid role.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account & Customer Service Lead in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Movianto. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Movianto before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Key Account & Customer Service Lead in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Movianto:Your cover letter is your chance to shine! Tell us why you want to work at Movianto specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Movianto!
How to prepare for a job interview at Movianto
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
