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- Tasks: Support NHS Supply Chain by handling customer queries and ensuring efficient service.
- Company: Movianto, a leading partner in pharmaceutical supply chain solutions.
- Benefits: 33 days annual leave, discounted gym memberships, and flexible pay options.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Hybrid role with excellent career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We are looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain. This is a Hybrid role, where you will be 1 day in our Normanton office and four days homebased. You will be working 10:00 - 18:00, Monday to Friday (37.5 hours a week) on an annual salary of £25,126.41 per annum.
Benefits:
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycling to Work scheme
- Access to MyRewards, a benefits platform
Purpose of the role:
As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you will play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.
How you will make an impact as a Customer Service Advisor at Movianto:
- Handling customer and client queries via telephone and email
- Investigating and resolving queries such as:
- Confirming orders
- Delivery ETAs and late deliveries
- Order cancellations, amendments, and backorders
- Collections and delivery discrepancies
What it will take to thrive as a Customer Service Advisor at Movianto:
- Previous customer service experience
- Strong verbal and written communication skills
- Professional and courteous telephone manner
- Competent in Microsoft Office and general computer skills
- Ability to work under pressure and meet deadlines
- A team player with excellent organisational skills
- Strong attention to detail with accurate data entry skills
- Passionate about delivering excellent customer service
If you are ready to take your customer service career to the next level while making a real difference in healthcare, we would love to hear from you. For more information or to apply, contact us at recruitment.uk@movianto.com.
Customer Service Advisor employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movianto and the NHS Supply Chain. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in making an impact in healthcare.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries effectively. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've resolved issues quickly and efficiently. Be ready to share these during your interview to demonstrate how you can contribute to seamless service at Movianto.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can make an impact in healthcare, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can contribute to our team at Movianto. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves handling queries via phone and email, make sure your written application reflects strong communication skills. We love clear, professional language that shows you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible. Let’s get started on this journey together!
How to prepare for a job interview at Movianto
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and how it impacts healthcare. Familiarise yourself with NHS Supply Chain operations and think about how your previous experience aligns with their needs.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about times you've resolved issues or handled difficult customers, and be ready to share those examples clearly and confidently.
✨Show Your Passion
Demonstrate your enthusiasm for delivering excellent customer service. Talk about why you want to work in healthcare and how you can contribute to improving patient care through your role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role. You might ask about team dynamics, training opportunities, or how success is measured in the position.
