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- Tasks: Resolve customer queries and ensure swift resolutions to enhance service quality.
- Company: Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: No weekends, discounted gym memberships, 33 days leave, and flexible pay options.
- Why this job: Make a real impact in healthcare by supporting key accounts and improving service delivery.
- Qualifications: B2B customer service experience and strong communication skills required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 22000 - 29000 £ per year.
We are looking for a driven and knowledgeable Customer Service Advisor at Bedford, you\’ll be working 37.5 hours, Monday – Friday with varying shift patterns (08:00 – 16:00, 09:00 – 17:00 and 10:00 till 18:00). You will be paid £26,265.00 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships/on site gym
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.
Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.
How you\’ll make an impact as a Customer Service Advisor at Movianto:
- Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
- Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
- Regularly update clients on the status and progress of queries, managing expectations effectively.
- Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
- Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
- Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.
What it will take to thrive as a Customer Service Advisor at Movianto:
- Previous B2B Customer Service experience, with strong communication and professional telephone skills.
- Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
- Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
- Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
- Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.
Ready to make an impact? Apply now and join our dedicated team!
Delivering healthcare across the nation – Movianto UK
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.
Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.
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Customer Service Advisor employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movianto. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or service failures. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experience to highlight how you've successfully resolved customer queries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any B2B customer service experience and your ability to resolve queries effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Movianto. Share specific examples of how you've handled customer service challenges in the past and how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application demonstrates your strong communication skills. Use clear and concise language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Movianto
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor and the specific responsibilities at Movianto. Brush up on common customer service scenarios, especially in the B2B sector, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customer queries, practice articulating your thoughts clearly and professionally. Consider role-playing with a friend to simulate phone calls or email interactions, focusing on how to manage expectations and resolve issues effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to investigate and resolve service failures. Think of examples from your past experience where you successfully identified root causes and implemented solutions. Be ready to discuss these in detail.
✨Demonstrate Team Collaboration
Movianto values teamwork, so be prepared to talk about how you've worked with others in previous roles. Highlight any experiences where you collaborated with different departments to achieve a common goal, especially in resolving customer issues.
