Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer queries and ensure swift issue resolution via phone and email.
- Company: Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: No weekends, discounted gym memberships, 33 days annual leave, and flexible pay options.
- Why this job: Join a dedicated team and make a real impact in healthcare logistics.
- Qualifications: B2B customer service experience and strong communication skills required.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 26265 - 26265 £ per year.
Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? Movianto Haydock is hiring!
This is a 12 month fixed term contract (July 2026 – March 2027). You will be working Monday to Friday (37.5 hours per week) and will be paid £26,265.00 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.
How you\’ll make an impact as a Customer Service Advisor at Movianto
- Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
- Update Clients on investigation status and progress.
- Liaise with Warehouse & Transport teams to investigate the root cause of any service issues
- Record and process Goods Uplift/Returns, Log Adverse Drug Reactions.
- Proactively manage all open cases ensuring resolution within Movianto SLAs.
- Support the Internal Key Account Manager, providing information when required.
- Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards
- Maintain administration, filing & Client specific KPI\’s.
What it will take to thrive as a Customer Service Advisor at Movianto
- Previous Customer Service experience ideally in a B2B Customer Service team
- Able to conduct investigations to identify root cause analysis of any service failures
- Good communication skills both verbally and in writing
- A professional and courteous telephone manner
- Competent in the use of Microsoft packages with strong typing skills
- Able to work under pressure and to strict deadlines
- Excellent organisational skills with the ability to prioritise workload
- Good attention to detail with strong accuracy and data entry skills
- Passionate about good Customer Service
- Able to work effectively as a team or individually
- Ability to identify preventative & corrective actions
- Trend analysis of service failures
- Working knowledge of Movianto UK SOP\’s
#J-18808-Ljbffr
Customer Service Advisor employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movianto. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or resolve service failures. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous B2B customer service experience and any specific achievements. Use examples that demonstrate your problem-solving abilities and attention to detail, as these are key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your B2B customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Movianto. Share specific examples of how you've resolved customer queries in the past and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your strong communication skills. Make sure your application is clear, concise, and free of errors to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Movianto
✨Know Your Stuff
Before the interview, make sure you understand Movianto's role in the pharmaceutical supply chain. Familiarise yourself with their services and how they impact customer satisfaction. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Attention to Detail
Movianto values attention to detail, especially when investigating service failures. Be ready to discuss how you've handled similar situations before. Bring up specific instances where your meticulous nature led to successful outcomes, whether in data entry or resolving issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows you're engaged and thinking about how you can contribute to the team.