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- Tasks: Resolve customer queries and ensure swift issue resolution via phone and email.
- Company: Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: No weekends, discounted gym memberships, 33 days annual leave, and flexible pay options.
- Why this job: Join a dedicated team and make a real impact in healthcare logistics.
- Qualifications: B2B customer service experience and strong communication skills required.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 26265 - 26265 £ per year.
We are looking for a driven and knowledgeable Customer Service Advisor in Haydock, you\’ll be working 37.5 hours, Monday – Friday and you will be paid £26,265 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- HolidayPurchase scheme
- Flexiblepay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be Responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.
How you\’ll make an impact as a Customer Service Advisor at Movianto:
- Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
- Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
- Regularly update clients on the status and progress of queries, managing expectations effectively.
- Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
- Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
- Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.
What it will take to thrive as a Customer Service Advisor at Movianto:
- Previous B2B Customer Service experience, with strong communication and professional telephone skills.
- Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
- Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
- Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
- Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.
Ready to make an impact? Apply now and join our dedicated team!
For more information or any questions, feel free to email us at recruitment.uk @ movianto.com.
Delivering healthcare across the nation – Movianto UK
Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.
Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.
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Customer Service Advisor employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movianto. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or resolve service failures. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous B2B customer service experience and any specific achievements. Use examples that demonstrate your problem-solving abilities and attention to detail, as these are key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your B2B customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Movianto. Share specific examples of how you've resolved customer queries in the past and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your strong communication skills. Make sure your application is clear, concise, and free of errors to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Movianto
✨Know Your Stuff
Before the interview, make sure you understand Movianto's role in the pharmaceutical supply chain. Familiarise yourself with their services and how they impact customer satisfaction. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Attention to Detail
Movianto values attention to detail, especially when investigating service failures. Be ready to discuss how you've handled similar situations before. Bring up specific instances where your meticulous nature led to successful outcomes, whether in data entry or resolving issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows you're engaged and thinking about how you can contribute to the team.
