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For Companies At a Glance
- Tasks: Provide exceptional customer service for a leading medical device manufacturer.
- Company: Movianto is a top pharmaceutical supply chain solutions partner.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Why this job: Make a real impact on patient outcomes while working in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: No weekend work and a 12-month fixed term contract.
The predicted salary is between 21000 - 26000 £ per year.
Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to better patient outcomes?
Hours of work: 37.5 hours, Monday - Friday with variable shifts between 8am - 6pm. You will be paid £26,500 per annum. This is a 12-month fixed term contract.
Benefits
- No weekend or Bank Holiday working
- Onsite Gym/Discounted PureGym membership
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Up to 4% Employer Pension Contribution
- 2x DIS
- Access to Simply Health
- 24/7 GP, Physiotherapy and Counselling through our EAP service
- Cycle to Work Scheme
- Access to MyRewards a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
The purpose of this role is to provide exceptional customer service support for one of the world's leading medical device manufacturers. Working as part of a small specialist team, you will play a key role in ensuring life-saving cardiovascular products reach hospitals across the UK and beyond. From managing orders and handling enquiries to resolving issues efficiently, your focus will be on delivering a seamless service that supports both healthcare professionals and patients. While your primary responsibility is customer service, you may also be required to support the picking and despatch of these vital products when needed.
How you'll make an impact in Customer Services at Movianto:
- Managing orders from initial receipt to successful hospital delivery
- Handling telephone and email enquiries, ensuring prompt resolution
- Liaising with operations teams to guarantee seamless delivery
- Investigating and resolving queries such as late deliveries and uplift requests
- Processing export paperwork for returns and liaising with logistics teams
- Keeping clients informed of order and query statuses
- Supporting service improvements by identifying root causes of issues
- Occasionally assisting in the picking and despatch of life-saving products
What it will take to thrive in Customer Services at Movianto:
- Previous customer service experience (ideally in logistics, healthcare, or service provision)
- Strong communication skills, both written and verbal
- Professional and courteous telephone manner
- Excellent organisational skills and ability to prioritise workload
- Attention to detail with strong data entry and accuracy skills
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office
- A proactive, problem-solving mindset and a passion for great customer service
Desirable: Experience in root cause analysis, service failure prevention, and influencing customers internally and externally.
Customer Service Advisor - 12 Month FTC employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month FTC
✨Tip Number 1
Familiarise yourself with the pharmaceutical and medical device industries. Understanding the specific challenges and regulations in these sectors will help you stand out as a candidate who is not only passionate about customer service but also knowledgeable about the products you'll be supporting.
✨Tip Number 2
Highlight your previous customer service experience, especially if it relates to logistics or healthcare. Be prepared to discuss specific examples of how you've resolved customer issues efficiently, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be handling enquiries via phone and email, being able to convey information clearly and professionally is crucial. Consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Research Movianto and their services thoroughly. Understanding their mission and values will allow you to tailor your approach during any interviews, showing that you're genuinely interested in contributing to their goals and improving patient outcomes.
We think you need these skills to ace Customer Service Advisor - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in logistics or healthcare. Use specific examples that demonstrate your ability to manage orders and resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role at Movianto. Mention how your skills align with their needs, particularly in delivering exceptional support for life-saving products.
Highlight Key Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to work under pressure. These are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are vital in customer service roles.
How to prepare for a job interview at Movianto
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially if they were in logistics or healthcare. Be ready to share specific examples of how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients and colleagues in past roles, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues under pressure, and be prepared to explain your thought process and the outcomes.
✨Research Movianto and Its Impact
Familiarise yourself with Movianto's mission and the importance of their services in the healthcare sector. Understanding their role in delivering life-saving products will help you convey your enthusiasm for contributing to their goals.
