Client Services & Order Management Specialist

An exciting opportunity has opened at Movianto Bedford for a Client Services & Order Management Specialist! This is a full-time role working Monday to Friday, paying £28,050.00 per annum.

Benefits:

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are:

Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role:

We are looking for a proactive and detail-oriented Client Services & Order Management Specialist to join our team. In this role, you will be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You will play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.

How you will make an impact at Movianto:

• Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
• Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
• Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
• Log and manage customer complaints, escalating where necessary and following resolution procedures.
• Liaise professionally with clients and internal departments to ensure timely query resolution.
• Identify and escalate any potential financial loss issues within the business.
• Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
• Proactively identify and contribute to process improvements to enhance efficiency and service quality.

What it will take to thrive at Movianto:

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Exposure to order-to-cash processes and familiarity with the logistics sector.
• Strong communication skills, both written and verbal, with a confident telephone manner.
• Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
• Experience with Oracle EBS or Oracle Cloud (advantageous).
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with the confidence to work independently when needed.

If you are ready to be part of a dynamic and supportive team where you can make a real impact, we would love to hear from you! Feel free to email us on recruitment.uk@movianto.com! Apply today.

Delivering healthcare across the nation - Movianto UK. Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive. We recruit based on merit, regardless of marital or civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnicity, sexual orientation, or disability. As a Disability Confident Leader and Armed Forces-friendly organisation, we are dedicated to fostering an inclusive workplace. By applying, you agree to the processing of your personal data in line with our privacy policy, which ensures your details are handled appropriately for this or other relevant opportunities within Movianto/Walden Group.