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- Tasks: Lead incident management and ensure top-notch customer service experiences.
- Company: Movianto, a leader in pharmaceutical supply chain solutions.
- Benefits: No weekends, discounted gym memberships, 33 days leave, and flexible pay options.
- Why this job: Make a real impact by solving problems and building strong customer relationships.
- Qualifications: Experience in customer service with a focus on quality and results.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 22000 - 30000 £ per year.
Are you a natural problem solver who thrives under pressure? Movianto Normanton is hiring! We are looking for a Case Manager to take the lead in incidents and escalated queries, ensuring that every customer experience meets the highest standard. You will be working a swing shift of 8:00 - 16:00/9:00 - 17:00 Monday to Friday, with three days on site in Normanton and two days homebased. The annual salary is £26,068.00 per annum.
Benefits:
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Purpose of the role:
Take responsibility for all incidents and escalated queries raised within the customer service team. Work closely with Key Stakeholders to ensure that the Operational goals and objectives are met.
How you’ll make an impact as a Case Manager at Movianto:
- Build and maintain strong customer relationships, ensuring all interactions meet high service standards.
- Manage escalated queries end-to-end, capturing key details and delivering timely, effective outcomes.
- Support Team Managers with reporting, presentations, and identifying training or coaching needs.
What it will take to thrive as a Case Manager at Movianto:
- Extensive experience working within a customer service environment with clear focus on quality through output.
- Highly motivated, results orientated individual who has the ability to drive through required.
- Strong customer focus and ethos.
- Demonstrate investigative skills and results.
Case Manager employer: Movianto
Contact Detail:
Movianto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case management. Think about how you’d handle escalated queries and customer relationships, and be ready to share your experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use specific examples from your past roles where you’ve successfully managed incidents or improved customer satisfaction. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Manager role. Highlight your experience in customer service and any problem-solving skills you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Movianto. Share specific examples of how you've handled escalated queries or built strong customer relationships in the past.
Showcase Your Skills: Don’t forget to showcase your investigative skills and results-driven mindset. We love candidates who can demonstrate their ability to thrive under pressure, so give us the goods!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to hear from you!
How to prepare for a job interview at Movianto
✨Know the Company Inside Out
Before your interview, take some time to research Movianto. Understand their role in the pharmaceutical supply chain and what sets them apart. This knowledge will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Scenario-Based Questions
As a Case Manager, you'll need to demonstrate your problem-solving skills. Prepare for scenario-based questions where you might be asked how you'd handle specific customer service challenges. Think of examples from your past experience that highlight your ability to manage escalated queries effectively.
✨Showcase Your Customer Focus
Movianto values strong customer relationships, so be ready to discuss how you've built rapport with clients in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you might handle, or how success is measured in the Case Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
