At a Glance
- Tasks: Resolve customer queries in healthcare, ensuring top-notch service and support.
- Company: Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: Competitive salary, 33 days annual leave, gym discounts, and flexible pay options.
- Other info: 6-month fixed term contract with excellent career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26449 - 32327 £ per year.
Are you a Customer Service Advisor looking for a new opportunity?
Do you want to make a real impact in healthcare?
Movianto, You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts.
You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.
Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that all service is resumed as soon as possible.
Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion for exceeding expectations How you'll make an impact as a Customer Service Advisor at
Movianto
- Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
- Ownership of queries from start to finish- investigate and resolve
- Update Clients on investigation status and progress.
- Liaise with Warehouse & Transport teams to investigate the root cause of any service issues
- Record and process Goods Uplift/Returns, Log Adverse Drug Reactions.
- Proactively manage all open cases ensuring resolution within Movianto SLAs.
- Support the Internal Key Account Manager, providing information when required.
- Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards
- Maintain administration, filing & Client specific KPI's.
- When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.
- Identify and escape any potential financial loss issue within the business.
- To ensure all applicable Company Quality procedures are adhered to.
- To undertake any reasonable request that may be required from the business
- Previous Customer Service experience ideally in a B2B Customer Service team
- Able to conduct investigations to identify root cause analysis of any service failures
- Good communication skills both verbally and in writing
- A professional and courteous telephone manner
- Competent in the use of Microsoft packages with strong typing skills
- Able to work under pressure and to strict deadlines
- Excellent organisational skills with the ability to prioritise workload
- Good attention to detail with strong accuracy and data entry skills
- Passionate about good Customer Service
- Able to work effectively as a team or individually
- Ability to identify preventative & corrective actions
- Trend analysis of service failures
- Working knowledge of Movianto UK SOP's
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
This is a 6 month fixed term contract. You will be working Monday to Friday (37.5 hours per week) and will be paid £26,012.90 per annum.
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to My Rewards, a benefits platform
- #J-18808-Ljbffr
Customer Service Advisor employer: Movianto / Yusen Group
Movianto is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as discounted gym memberships, flexible pay options, and generous annual leave, employees are encouraged to maintain a healthy work-life balance while contributing to the vital healthcare logistics sector. Working in a dynamic environment with a focus on precision and care, you'll be part of a dedicated team ensuring that essential medicines reach patients safely and on time.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Movianto / Yusen Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Movianto / Yusen Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Movianto / Yusen Group.
How to prepare for a job interview at Movianto / Yusen Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Movianto / Yusen Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Movianto / Yusen Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
