At a Glance
- Tasks: Be the first point of contact for new clients, resolving queries and managing returns.
- Company: Join Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: Enjoy 33 days annual leave, discounted gym memberships, and flexible pay options.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact by supporting clients and enhancing their onboarding experience.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 26449 - 32327 £ per year.
Key Account Executive to join our Customer Service Operation team in Bedford.
As first point of contact for newly onboarding Clients, you will provide support and guidance as they become familiar with our services.
You will support the processing of all client returns, whilst helping the team collate KPI data and share this with Clients., You will be responsible for resolving Customer Service queries for newly onboarded clients mainly by email, but also via telephone.
This may involve investigating and resolving issues promptly, identifying the root cause of service failures and ensuring swift resolution.
Providing hypercare support during their initial onboarding and integration, you will strive to exceed expectations and help direct clients to self-serve.
How you'll make an impact as a Key Account Executive at
Movianto
- Act as first point of contact for Customer Service queries via email and telephone, accurately logging all queries and returns on Salesforce, and keeping clients informed with timely updates on return statuses.
- Manage and support the end-to-end returns process, including recording returns on Salesforce, collating and sharing temperature data with internal departments and clients, responding to returns-related queries, and liaising with key stakeholders across the business to expedite returns where required.
- Provide and maintain supporting documentation to enable timely and accurate stock movements, ensuring relevant information is shared with appropriate internal teams.
- Support the onboarding of new clients by uploading and maintaining required documentation on the Movianto UK online platform.
- Deliver comprehensive administrative and ad-hoc support to the Commercial and Customer Service teams, maintaining and updating Salesforce records (Accounts, Contacts, Opportunities, and Surveys) and assisting the Customer Service Operations Manager as required.
- Excellent interpersonal skills providing natural ability to connect with people
- Customer service experience, with strong written and verbal communication skills.
- Ability to investigate and identify what went wrong, with strong attention to detail and written communication skills.
- Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
- Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
- Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
You will be working, Monday - Friday (37.5 hours per week) and will be paid £26,855.96. per annum., No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to My Rewards, a benefits platform
- #J-18808-Ljbffr
Account Executive in Cranfield employer: Movianto / Yusen Group
Movianto is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as discounted gym memberships, flexible pay options, and generous annual leave, employees are encouraged to maintain a healthy work-life balance while contributing to the vital healthcare logistics sector. Working in a dynamic environment with a focus on precision and care, you'll be part of a dedicated team ensuring that essential medicines reach patients safely and on time.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Cranfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Movianto / Yusen Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Movianto / Yusen Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive in Cranfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Movianto / Yusen Group:Your cover letter is your chance to shine! Tell us why you want to work at Movianto / Yusen Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Movianto / Yusen Group!
How to prepare for a job interview at Movianto / Yusen Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
