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- Tasks: Resolve customer queries for key accounts via phone and email, ensuring swift issue resolution.
- Company: Movianto, a leading pharmaceutical supply chain solutions partner.
- Benefits: Competitive salary, 33 days annual leave, gym discounts, and flexible pay options.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: B2B customer service experience and strong communication skills required.
- Other info: 12-month fixed term contract with excellent career growth opportunities.
The predicted salary is between 26300 - 29000 £ per year.
You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution. Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.
Responsibilities
- Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
- Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
- Regularly update clients on the status and progress of queries, managing expectations effectively.
- Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
- Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
- Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.
- Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
- Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.
Qualifications
- Previous B2B Customer Service experience, with strong communication and professional telephone skills.
- Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
- Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
Contract & Benefits
- This is a 12 month fixed term contract. You will be working Monday to Friday (37.5 hours per week) on an annual salary of £26,265.00 per annum. No weekend or bank holiday working.
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Key Account Executive employer: Movianto / Walden Group
Contact Detail:
Movianto / Walden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. It’s a great way to ensure your application gets noticed, and we’re always looking for talented individuals to join our team!
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Executive role. Highlight your B2B customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves resolving customer queries via phone and email, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with our clients.
Detail Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've investigated and resolved issues in the past. This will show us that you have the ability to handle service failures effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Movianto / Walden Group
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a B2B context. Be ready to discuss how you've handled queries in the past, particularly those involving complex issues like late deliveries or product complaints. This will show that you understand the role and can hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've investigated and resolved service failures before. Highlight your ability to perform root cause analysis and implement corrective actions. This will demonstrate your proactive approach and commitment to high-quality work.
✨Familiarise Yourself with CRM Systems
Since you'll be using Sunrise CRM, it’s a good idea to familiarise yourself with CRM systems in general. If you have experience with similar platforms, be sure to mention it. This shows you're tech-savvy and ready to manage customer interactions effectively.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with teams in the past. Share examples of how you've supported colleagues or contributed to process improvements. This will highlight your ability to work well with others and adapt to new approaches.
