At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order management.
- Company: Join Movianto, a leading logistics partner in the healthcare sector.
- Benefits: Enjoy 33 days annual leave, gym discounts, and flexible pay options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a supportive team while enhancing service quality.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28050 - 28050 £ per year.
About the role
An exciting opportunity has opened at Movianto Bedford for a Client Services & Order Management Specialist! This is a full-time role working Monday to Friday, paying £28,050.00 per annum. We are looking for a proactive and detail-oriented Client Services & Order Management Specialist to join our team. In this role, you will be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You will play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.
Responsibilities
- Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
- Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
- Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
- Log and manage customer complaints, escalating where necessary and following resolution procedures.
- Liaise professionally with clients and internal departments to ensure timely query resolution.
- Identify and elevate any potential financial loss issues within the business.
- Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
- Proactively identify and contribute to process improvements to enhance efficiency and service quality.
Qualifications
- Previous experience in customer service, ideally within a B2B or logistics environment.
- Exposure to order-to-cash processes and familiarity with the logistics sector.
- Strong communication skills, both written and verbal, with a confident telephone manner.
- Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
- Experience with Oracle EBS or Oracle Cloud (advantageous).
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- A proactive, solution-focused approach with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- A collaborative team player with the confidence to work independently when needed.
Benefits
- No weekend or bank holiday working.
- Discounted gym memberships/on-site gym.
- 33 days annual leave (including bank holidays).
- Holiday Purchase scheme.
- Flexible pay through Wagestream.
- Life Assurance.
- Up to 4% Employer Pension Contribution.
- Access to Simply Health 24/7 GP, physiotherapy and counselling through our EAP service.
- Cycle to Work scheme.
- Access to MyRewards, a benefits platform.
If you are ready to be part of a dynamic and supportive team where you can make a real impact, we would love to hear from you. Feel free to email us on recruitment.uk@movianto.com. Apply today.
Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries. Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and the responsibilities listed are not exhaustive.
Client Services & Order Management Specialist in Cranfield employer: Movianto / Walden Group
Movianto Bedford is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 33 days of annual leave and flexible pay options, employees are empowered to thrive in their roles while making a meaningful impact in the healthcare logistics sector. Join us to be part of a dynamic team dedicated to delivering quality service and improving patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Order Management Specialist in Cranfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movianto. Understand their values, mission, and the specifics of the Client Services & Order Management role. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and order management. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with clients and internal teams, be ready to demonstrate your strong verbal and written communication abilities. You could even prepare a few examples of how you've successfully resolved customer queries in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services & Order Management Specialist in Cranfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services & Order Management Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or improved processes in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We appreciate a confident tone that shows you mean business!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Movianto / Walden Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services & Order Management Specialist. Familiarise yourself with common customer service scenarios and how to handle them, especially in a logistics context. This will help you demonstrate your proactive approach during the interview.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively resolved customer queries in the past, highlighting your ability to liaise with both clients and internal teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved issues, particularly in a fast-paced environment. Think about how you can contribute to process improvements and be prepared to share ideas on enhancing service quality.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Office 365 or Oracle systems, be sure to mention it. Brush up on your Excel skills, as data entry accuracy is crucial for this role. Showing that you're tech-savvy will give you an edge over other candidates.
