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- Tasks: Resolve customer queries via phone and email for key accounts.
- Company: Join a pioneering healthcare logistics company making a real difference.
- Benefits: Enjoy 33 days of leave, gym access, and high street discounts.
- Why this job: Be the voice of the customer in a supportive team environment.
- Qualifications: Customer service experience is a plus; passion for helping others is essential.
- Other info: Fixed term contract until May/June 2025 with no weekend work.
The predicted salary is between 25750 - 25750 £ per year.
Location : Bedford Department : Warehouse Contract type: Fixed Term Contract Salary :£25,750 Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering healthcare logistics company? You’ll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum until the end of May/June 2025. Benefits We dont work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other perks. Youll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings. Purpose of the role Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible. Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that service is resumed as soon as possible. Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion for exceeding expect…
Customer Service Advisor - 6 Month FTC employer: Movianto Careers
Contact Detail:
Movianto Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 6 Month FTC
✨Tip Number 1
Familiarize yourself with the healthcare logistics industry. Understanding the specific challenges and needs of this sector will help you stand out as a candidate who is not only passionate but also knowledgeable about the field.
✨Tip Number 2
Highlight your communication skills during the interview. As a Customer Service Advisor, being able to effectively communicate with clients and customers is crucial, so be ready to share examples of how you've successfully resolved customer queries in the past.
✨Tip Number 3
Demonstrate your problem-solving abilities. Prepare to discuss specific instances where you've identified root causes of issues and implemented solutions, as this will show your proactive approach to customer service.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours can make a strong impression and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Advisor - 6 Month FTC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in resolving queries and working with key accounts. Use specific examples to demonstrate your problem-solving skills.
Show Enthusiasm for Healthcare Logistics: Express your interest in the healthcare logistics sector in your application. Mention why you want to work for this pioneering company and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Movianto Careers
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer queries or complaints, demonstrating your ability to handle challenging situations with professionalism and empathy.
✨Understand the Company’s Values
Research the healthcare logistics company and understand its mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their goals, especially in terms of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like 'How would you handle a difficult customer?' or 'What steps would you take to resolve a service failure?' to showcase your critical thinking and proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for customer service, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
