At a Glance
- Tasks: Drive product value and build trusted relationships with executive sponsors.
- Company: Join a global leader in AI-enhanced technology, transforming how we work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on accessibility and career development.
- Why this job: Make a real impact by helping customers achieve transformational goals.
- Qualifications: 5+ years in account management or sales, with strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- You partner with our initial customers to drive product value.
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
- You will evolve and iterate on our customer onboarding strategy.
- You work with internal teams and customers to drive adoption, engagement and growth.
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
Qualifications
To be successful in this role you have:
- You have 5+ years of account management, implementation, or sales experience in software/SaaS.
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
- You have experience supporting deployments with large enterprise customers.
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
- You are diplomatic, have tact and you are poised under pressure.
- You possess a voracious appetite to learn and grow.
- You have completed a Bachelor’s degree.
- You are willing to travel 10-25% of the time.
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Senior Customer Success Manager Enterprise - Moveworks employer: Moveworks
At ServiceNow, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides employees with flexible work personas, ensuring a healthy work-life balance while empowering them to grow through meaningful customer interactions and cross-functional partnerships. Join us to be part of a forward-thinking team that values your contributions and supports your professional development in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Enterprise - Moveworks
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moveworks on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their product inside out. We should be ready to discuss how we can drive product value and improve customer experience based on our past experiences.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Moveworks is looking for someone who can adapt quickly and find smarter ways to achieve goals, so let’s highlight those experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Senior Customer Success Manager Enterprise - Moveworks
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in account management and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who are process-focused and always looking for smarter ways to achieve goals. Let us know how you’ve made a difference!
Highlight Relationship-Building Experience:Since this role involves working closely with executive sponsors and cross-functional teams, share your experiences in building strong relationships. We’re keen to see how you’ve navigated these dynamics in past positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Moveworks
✨Know Your Product Inside Out
Before the interview, make sure you understand Moveworks' offerings and how they integrate with customer needs. Familiarise yourself with their AI-enhanced technology and think about how you can drive product value for customers.
✨Build Your Relationship Skills
Since this role involves developing trusted advisor relationships with executive sponsors, practice articulating your experience in building strong internal and external relationships. Be ready to share examples of how you've successfully engaged with senior-level executives in the past.
✨Showcase Your Problem-Solving Ability
Prepare to discuss specific instances where you've tackled complex problems in a customer success context. Highlight your process-focused approach and how you’ve found smarter ways to achieve goals, especially in software or SaaS environments.
✨Be Ready to Adapt
Given the fast-paced nature of tech, be prepared to discuss how you've adapted to product changes in previous roles. Think about how you communicated these changes to stakeholders and ensured customer satisfaction despite challenges.
