At a Glance
- Tasks: Drive product value and build relationships with executive sponsors to enhance customer success.
- Company: Join a global leader in AI-enhanced technology, transforming how organisations work.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on inclusivity and accessibility.
- Why this job: Make a real impact by helping customers achieve transformational goals with innovative solutions.
- Qualifications: 5+ years in account management or sales, strong problem-solving skills, and a Bachelor's degree.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- You partner with our initial customers to drive product value.
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
- You will evolve and iterate on our customer onboarding strategy.
- You work with internal teams and customers to drive adoption, engagement and growth.
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
Qualifications
To be successful in this role you have:
- You have 5+ years of account management, implementation, or sales experience in software/SaaS.
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
- You have experience supporting deployments with large enterprise customers.
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
- You are diplomatic, have tact and you are poised under pressure.
- You possess a voracious appetite to learn and grow.
- You have completed a Bachelor’s degree.
- You are willing to travel 10-25% of the time.
Additional Information
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Senior Customer Success Manager Enterprise - Moveworks in London employer: Moveworks
At Moveworks, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London office offers a dynamic work environment where employees are encouraged to grow and develop their skills while working with cutting-edge AI technology. With a strong commitment to employee well-being and flexible work arrangements, we empower our team members to achieve their professional goals while making a meaningful impact for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager Enterprise - Moveworks in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moveworks on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Moveworks' products and recent news. We want to show that we’re not just interested in the role but also passionate about what they do. It’ll help us stand out!
✨Tip Number 3
Practice our pitch! We should be ready to explain how our experience aligns with their needs. Let’s highlight our problem-solving skills and ability to build relationships, as these are key for a Senior Customer Success Manager.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Customer Success Manager Enterprise - Moveworks in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your experience in account management and any relevant SaaS knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can drive value for our customers. Let us know how you’ve built strong relationships in the past.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve tackled challenges or improved processes. We love candidates who are always searching for smarter ways to achieve goals!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moveworks
✨Know Your Product Inside Out
Before the interview, make sure you understand Moveworks' product offerings and how they provide value to customers. Familiarise yourself with their AI-enhanced technology and think about how you can help customers achieve their transformational goals using these solutions.
✨Build Your Customer Success Stories
Prepare specific examples from your past experience where you've successfully driven customer engagement and growth. Highlight instances where you've developed trusted relationships with executive sponsors and how that led to improved customer experiences.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, especially in a SaaS environment. Think of scenarios where you identified a problem, proposed a solution, and successfully implemented it, demonstrating your process-focused mindset.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their customer onboarding strategy or how they measure success with enterprise clients. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
