Overview
In this leadership role, you drive international delivery excellence by leading deployment engineers and project managers while scaling partner enablement across regions. You’ll partner with Sales, Success, and Product to align delivery with customer outcomes and security use cases. Your impact spans governance, resource optimization, and value realization, ensuring timely, globally consistent deployments. This role offers a chance to shape cross‑regional delivery in a fast‑growing cybersecurity/enterprise SaaS environment.
Responsibilities
- Lead and mentor an international team of Deployment Engineers and Project Managers
- Scale the partner ecosystem and manage partner-delivered functions internationally
- Align processes and workloads to maintain project health and global standards
- Collaborate with Sales, Customer Success, and Partner Success for seamless deployment to adoption
- Prioritize feature requests with Product and Engineering and ensure timely project delivery
- Provide executive visibility into project status, risks, and KPIs across regions
- Standardize delivery workflows per global best practices
- Act as primary escalation point for international delivery blockers
- Represent delivery interests in sales-to-delivery handoffs across regions
- Drive value realization by aligning configurations with customer outcomes and security use cases
Key requirements
- 5+ years in Professional Services, Technical Delivery, or Customer Success in cybersecurity or enterprise SaaS, with international exposure
- 5+ years of management experience leading global, geographically distributed teams
- Demonstrated international leadership and ability to unify partners and processes under a common operating model
- Exceptional verbal and written communication, including presenting to C-suite
- Strong understanding of enterprise networking, IoT/OT security, and the Armis product suite
- Proven track record managing high-pressure customer escalations and delivering resolutions
- Customer-facing mindset and strong collaboration skills
- Willingness to travel up to 25%
- communication (verbal and written)
- customer‑facing mindset
- leadership and people management
- enterprise networking
- IoT/OT security
- Armis product suite
Mgr, Expert Services Mgmt in London employer: Moveworks
ServiceNow is an exceptional employer that fosters an AI-native culture, empowering employees to focus on meaningful work while driving innovation in the tech industry. With a commitment to employee growth and a flexible work environment, ServiceNow offers unique opportunities for collaboration across teams, ensuring that every voice is heard and valued. Join us in shaping the future of enterprise data solutions in a dynamic and supportive atmosphere where your contributions can make a real impact.
