At a Glance
- Tasks: Lead a dynamic team in sales operations and drive strategic deal engagement.
- Company: Join ServiceNow, a leader in AI-driven business solutions.
- Benefits: Flexible work options, competitive salary, and career development opportunities.
- Other info: Inclusive culture with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by shaping commercial strategies and supporting high-priority deals.
- Qualifications: 10+ years in sales operations and strong leadership skills required.
The predicted salary is between 54000 - 66000 £ per year.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
The Director, Sales Operations Management leads a team responsible for commercial deal support, proposal development, pricing strategy, deal modeling, and sales enablement while remaining actively engaged in the organization's most strategic opportunities. This is a hands-on leadership role responsible for developing talent, scaling commercial capabilities, and establishing repeatable processes while personally supporting high-impact enterprise opportunities. The Senior Manager acts as both a people leader and a strategic partner to Sales leadership, driving consistency in commercial execution across the business.
What you get to do in this role:
- Team Leadership & Capability Development: Lead, coach, and develop a team of Deals Operations and Commercial Strategy professionals. Establish performance goals, career development plans, and operational priorities. Create scalable processes, tools, and templates that improve deal quality and sales productivity. Foster a culture of collaboration, customer focus, and continuous improvement.
- Strategic Deal Engagement: Personally support the organization's largest, most complex, and highest-priority opportunities. Partner with Sales Leadership on commercial strategy and deal execution. Review and provide guidance on pricing models, proposals, and solution recommendations created by team members. Act as an escalation point for complex commercial scenarios.
- Customer-Facing Proposal & Commercial Strategy: Oversee creation of customer-facing proposals, executive presentations, pricing summaries, and business cases. Ensure commercial narratives clearly communicate value, pricing rationale, and solution recommendations. Drive consistency in proposal quality, messaging, and commercial positioning.
- Product & Use Case Alignment: Partner with Product, Solution Consulting, and Sales teams to ensure customer requirements are effectively translated into commercial recommendations. Guide sales teams on product selection, packaging, and strategic positioning. Ensure proposed solutions align with customer goals and organizational priorities.
- Sales Enablement & Operational Excellence: Develop programs that increase seller competency in commercial discussions, pricing strategy, and proposal effectiveness. Establish reporting and metrics to evaluate deal support effectiveness and sales adoption. Identify opportunities to streamline deal workflows and improve sales productivity. Drive best practices across opportunity qualification, commercial engagement, and proposal development.
Qualifications
To be successful in this role you have:
- 10+ years of experience in Sales Operations, Revenue Operations, Commercial Strategy, Deal Support, or Deal Operations.
- 3+ years leading or mentoring teams in a sales support, commercial, or operations environment.
- Experience supporting enterprise software or SaaS organizations through complex sales cycles.
- Strong expertise in pricing strategy, deal modeling, customer-facing proposal development, and commercial operations.
- Proven ability to coach sales teams and influence executive stakeholders.
- Exceptional communication, leadership, and organizational skills.
- Ability to balance strategic leadership responsibilities with hands-on engagement in key opportunities.
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Director Sales Operations Management - Deal Desk (Security) in London employer: Moveworks
ServiceNow is an exceptional employer that fosters an AI-native culture, empowering employees to focus on meaningful work while driving innovation in the tech industry. With a commitment to employee growth and a flexible work environment, ServiceNow offers unique opportunities for collaboration across teams, ensuring that every voice is heard and valued. Join us in shaping the future of enterprise data solutions in a dynamic and supportive atmosphere where your contributions can make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director Sales Operations Management - Deal Desk (Security) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Director Sales Operations Management - Deal Desk (Security) at Moveworks, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Moveworks. Tailor your message to explain why you’re drawn to them and how you can contribute as a Director Sales Operations Management - Deal Desk (Security). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Director Sales Operations Management - Deal Desk (Security) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Moveworks:When writing your cover letter, make sure to tailor your message specifically for Moveworks. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Moveworks
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Moveworks that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Moveworks that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Moveworks’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
