At a Glance
- Tasks: Lead and optimise CAL’s commercial operations for sustainable growth.
- Company: Join Conveyancing Alliance, a key player in the UK property market.
- Benefits: Competitive salary, performance bonuses, hybrid working, and generous holiday allowance.
- Other info: Embrace a diverse culture and enjoy excellent career development opportunities.
- Why this job: Drive impactful operational strategies and shape the future of our commercial engine.
- Qualifications: Proven leadership in operations, CRM experience, and strong commercial acumen required.
The predicted salary is between 100000 - 120000 £ per year.
Are you an operationally driven leader ready to build and command a high-performance commercial engine? We are looking for a commercially astute and data-led Director to oversee CAL’s operational infrastructure, optimise margin performance, systems, and operational discipline that underpin sustainable EBITDA growth.
Who Are We? Conveyancing Alliance (CAL) is the specialist broker and intermediary arm of the Movera group. We sit at the heart of the UK property market, providing the essential link between mortgage brokers and high-quality conveyancing services. Our mission is built on disciplined growth, operational excellence, and market-leading service delivery across the intermediary sector.
The Role: As Commercial Operations Director, you are the operational owner of CAL’s commercial engine. Reporting directly to the CEO, you will lead the systems, governance, operational delivery, and performance frameworks that convert broker demand into profitable, completed instructions. This is a command-and-control leadership role designed for someone who thrives on operational rigor, accountability, and measurable outcomes. You will work in a unique, high-impact partnership with the Business Development Director.
Key Responsibilities:
- Operational Performance & Conversion: Lead CAL’s operations, ensuring broker demand converts into completed cases at predictable speed, quality, and cost.
- Panel Economics & Supplier Performance: Own the operational performance of the conveyancing panel, ensuring capacity, completion consistency, service quality, and margin performance support CAL’s long-term growth ambitions.
- Product Economics & Revenue Optimisation: Drive revenue-per-case growth through pricing architecture, ancillary product attachment, and digital journey optimisation across Broker Hub and Home moving products.
- CRM & Sales Operating System: Own the CRM, engagement cadence, and productivity standards that govern how the commercial team operates.
- Operational Governance & MI: Create a single source of operational truth through robust MI, forecasting, WBRs, MBRs, and operational performance frameworks.
- Cost-to-Serve & Margin Protection: Lead operational efficiency and capacity planning initiatives to ensure growth is delivered sustainably while protecting EBITDA margin performance.
- Cross-Functional Collaboration: Partner closely with the Business Development Director, Finance, Product, Panel Supply, Operations, and Data teams to align operational capability with commercial ambition.
Person Specification:
- Operational Leadership Expertise: A strong track record of senior operational leadership within a regulated environment or SaaS “one-to-many” market.
- Commercial & Operational Rigor: Proven experience running command-and-control operating models with clear governance, measurable standards, and decisive escalation management.
- CRM & Revenue Operations Experience: Demonstrable experience owning CRM systems, workflow design, engagement cadence frameworks, productivity standards, and operational MI in a B2B distribution environment.
- Commercial Acumen: Strong understanding of unit economics, cost-to-serve, panel economics, operational margin drivers, and scalable service delivery.
- Data-Driven Leadership: A leader who uses operational insight and MI to drive intervention, improve performance, and create predictability across the operational engine.
- Collaborative Mindset: Comfortable operating in a peer-model alongside a Business Development Director, balancing operational governance with commercial growth objectives.
- Supplier & Panel Management: Experience managing supplier networks, panel structures, or distributed delivery models at scale.
- Culture Builder: A track record of building accountable, high-performance cultures grounded in ownership, coaching, and measurable operational impact.
What We Offer: We aim to reward your hard work generously with a highly competitive six-figure compensation package, including performance-related bonus, pension, and additional benefits. 27 days holiday + birthday off, Health Cash Plan, Buy/Sell 5 days per annum, Build up more annual leave after 1 year of service, Hybrid working – 3 days per week in CAL Woking Office, Free conveyancing legal fees, Moving home days off, Volunteering days, Retailer discounts and frequent socials, Refer a friend bonuses.
We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients.
At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. If you need any support during the application process, please let us know.
Commercial Operations Director in Surrey employer: Movera
Conveyancing Alliance (CAL) is an exceptional employer, offering a dynamic work environment where operational excellence meets commercial ambition. With a strong focus on employee growth, CAL provides competitive compensation, generous holiday allowances, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered. Located in Woking, the company fosters a collaborative culture that encourages innovation and accountability, making it an ideal place for driven professionals looking to make a meaningful impact in the property market.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Director in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching CAL and its operations inside out. Understand their commercial engine and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to articulate your operational leadership expertise and how it can drive CAL’s performance. Confidence is key, so rehearse your answers to common interview questions and be prepared to discuss your past successes.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role and summarising why you’d be a great fit can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Commercial Operations Director in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Operations Director. Highlight your operational leadership experience and any relevant achievements that showcase your ability to drive performance and optimise processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for CAL. Mention specific examples of how you've successfully managed operational frameworks and improved margin performance in previous roles.
Showcase Your Data Skills:Since this role is data-led, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive decisions and improve operational efficiency in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Movera
✨Know Your Numbers
As a Commercial Operations Director, you'll need to demonstrate your understanding of operational metrics. Brush up on key performance indicators like conversion rates, margin performance, and cost-to-serve. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role requires a command-and-control leadership approach. Prepare examples that highlight your ability to lead teams effectively, manage operational governance, and create high-performance cultures. Think about times when you’ve successfully implemented processes that improved efficiency and accountability.
✨Understand the Market Landscape
Familiarise yourself with the UK property market and the role of conveyancing within it. Being able to speak knowledgeably about industry trends, challenges, and opportunities will show that you're not just operationally savvy but also commercially astute.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various departments, so think about how you've successfully collaborated in the past. Prepare to discuss specific instances where you aligned operational capabilities with commercial objectives, especially in a B2B environment.
