Movera is seeking an experienced Senior Operations Manager – Contact Centre to lead performance, capability and transformation of the organisation’s contact centre across conveyancing and remortgage services. The role shifts the team from a call-handling function to skilled resolution with first‑time contact focus.
You’ll implement AI/automation strategies, partner with IT, Compliance and Training, and drive a joined-up service from instruction to completion, while building talent and ensuring
Contact Centre Transformation Lead (Hybrid) in Stockport employer: Movera
At Movera, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a KYC & AML Onboarding Specialist, you will benefit from comprehensive training programmes and opportunities for career advancement, all while working in a collaborative environment that values compliance and client satisfaction. Located in a vibrant area, our team enjoys a balance of professional challenges and a positive atmosphere, making Movera an excellent employer for those seeking meaningful and rewarding employment.
