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- Tasks: Manage your own remortgage caseload and ensure exceptional client service.
- Company: Join ONP Solicitors, a modern conveyancing firm transforming the home-moving market.
- Benefits: Enjoy 25 days holiday, hybrid working, and a lucrative bonus scheme up to £15K.
- Why this job: Be part of a collaborative team with a strong culture and opportunities for personal growth.
- Qualifications: 2+ years of case management experience and a passion for customer service required.
- Other info: Initial training period is full-time in the office; flexible working after.
The predicted salary is between 36000 - 60000 £ per year.
Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders. ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.
Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.
The Role
- Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
- Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
- Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
- Lucrative Bonus Scheme: Our bonus scheme gives you the opportunity to earn £12K – £15K per annum, on top of your base salary.
- Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.
Key Responsibilities
- Responsibility for managing a large case load of remortgage files.
- Monitor and deliver fully against personal targets.
- Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner.
- Responsible for dealing with complex aspects of the remortgage transaction.
- Overall responsibility for files from opening through to completion with administrative support.
- Provide an exceptional service both to the client but also to introducers and associates.
- Deal with complex enquiries.
- Recognise potential risks and resolve issues without putting the client or business at risk.
- Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements.
- Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner.
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place.
- Provide support and coaching to Trainee Case Managers.
- Optimise the client experience through use of our conveyancing systems and technology.
- Suggest improvements to current policies and procedures.
- Comply with ONP company policy at all times.
- Any other duties as required by the business.
This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period. Please be aware that unfortunately we cannot accommodate any holidays of more than a couple of days during the first 6 weeks.
The Person
- We’re looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
- An enthusiastic team-player and natural self-starter able to work on own initiative.
- The ability to deliver a high level of customer service.
- Strong attention to detail and verbal and numerical skills.
- This is a full-time, permanent role, Monday to Friday.
What we can offer:
- 25 days holiday + your birthday off!
- Hybrid working.
- Free conveyancing legal fees.
- Moving home days off.
- Volunteering days.
- Retailer discounts and frequent socials.
- Refer a friend bonuses.
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. If you need any support during the application process, please let us know.
DBS and Financial Checks: We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients. Rest assured, all checks will be carried out with care and in full accordance with relevant data protection laws.
Remortgage Case Manager employer: Movera
Contact Detail:
Movera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remortgage Case Manager
✨Tip Number 1
Familiarise yourself with the remortgage process and current market trends. Understanding the complexities involved will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the conveyancing and remortgage sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ONP Solicitors.
✨Tip Number 3
Prepare to discuss your previous case management experiences in detail. Be ready to share specific examples of how you've handled complex cases, as this will demonstrate your capability to manage a large caseload effectively.
✨Tip Number 4
Showcase your customer service skills during the interview. Since client care is a key aspect of the role, be prepared to discuss how you've gone above and beyond to ensure client satisfaction in your past roles.
We think you need these skills to ace Remortgage Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in remortgage case management. Focus on specific achievements and skills that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experience has prepared you for managing a caseload and delivering exceptional client service.
Highlight Key Skills: Emphasise your attention to detail, customer service skills, and ability to manage complex transactions. Use examples from your past work to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Movera
✨Showcase Your Remortgage Knowledge
Make sure to brush up on your understanding of the remortgage process. Be prepared to discuss specific cases you've managed and how you navigated complex legal aspects. This will demonstrate your expertise and confidence in handling the role.
✨Emphasise Client Care Skills
Since client care is a key aspect of the role, think of examples where you've gone above and beyond for clients. Highlight your communication skills and how you ensure a positive experience throughout the remortgage process.
✨Demonstrate Team Collaboration
ONP Solicitors values teamwork, so be ready to share experiences where you've successfully collaborated with colleagues. Discuss how you contribute to a high-performing team and support others, especially in a fast-paced environment.
✨Prepare Questions About Growth Opportunities
Show your interest in career development by preparing thoughtful questions about the structured career path mentioned in the job description. This not only reflects your ambition but also your commitment to growing within the company.
