Conveyancing Manager

Are you ready to do the best work of your career? We’re looking for an experienced Conveyancing Manager with a passion for leadership and delivering exceptional client service, to lead our new legal team in city centre Cardiff. ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group, and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners, and clients. Enabled by technology but with people at the heart of everything we do.

Our conveyancing teams across Stockport and Leeds offer the best possible service for our clients. As a Conveyancing Manager, you will have direct line responsibility for a team of Property Lawyers and will work closely with the Senior Operations Managers to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.

The Key Responsibilities

• Oversee and manage the Conveyancing department, ensuring efficient operations and adherence to all legal and regulatory requirements.
• Provide guidance, development, training, and mentorship to the Conveyancing team.
• You will be the main reference point for the site management in terms of any contractual arrangements and BCP in conjunction with any site Manager.
• Ensure the consistent delivery of excellent client service, whilst maintaining an engaged and motivated team culture.
• Trustpilot review and CSAT scores accountability for site.
• Collaborate with the Partnerships teams to oversee agreed contractual SLAs for partnered accounts.
• Propose and implement growth initiatives to boost business revenue including involvement of fee revenue assurance.
• Propose, champion, and implement change initiatives to improve business operations.
• Maximise operational effectiveness by driving operational efficiencies and minimising costs, this should include a focus on business interest etc. surrounding mortgage funds.
• Drive internal business growth with a focus on matter case volumes, correct allocation to teams, trends, and peaks and troughs.
• Be the contact point for any audits in facilitating any visits both in person and remote and developing any follow up action plans.
• Responsible for regional departmental recruitment and employee retention rates, proactively working to minimise regretted attrition to less than 10%.
• Work in collaboration with HR and finance and other key stakeholders within the business.
• Work to and maintain Service Level Agreements.
• Always promote compliance with ONP company policy and procedure.
• There will be minimal travel across all sites required.

Your Experience and Skills

• You will have a minimum of 4 years’ management experience within a fast paced, complex, business environment.
• A licensed conveyancer with significant conveyancing experience, you’ll also be able to run a conveyancing transaction from instruction to completion.
• You’re a strong mentor and leader, capable of inspiring and developing talent.
• You can demonstrate the ability to influence and build relationships at all levels, both internally and externally.
• Exhibit confidence and professionalism in decision-making and client interactions.
• Collaborate effectively with team members and other departments to achieve success.
• Resilient and agile, able to work effectively under pressure, meet strict deadlines whilst maintaining attention to detail.
• Possess exceptional critical thinking skills, with a proactive and solutions-focused approach.
• Foster an engaging and inclusive culture that values diversity and teamwork.

What we can offer:

• We aim to reward your hard work generously.
• You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.
• 23 days holiday + 2 extra religious/cultural days.
• Hybrid working.
• Your birthday off!
• Free conveyancing legal fees.
• Moving home days off.
• Volunteering days.
• Retailer discounts and frequent socials.
• Refer a friend bonuses.

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.