At a Glance
- Tasks: Manage customer accounts and ensure exceptional service from order to delivery.
- Company: Join Wipak UK, a leader in sustainable flexible packaging.
- Benefits: Full-time role with ongoing learning and development opportunities.
- Other info: Collaborative team environment focused on innovation and sustainability.
- Why this job: Make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in customer service or account coordination; strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
An exciting opportunity has arisen for a Customer Service Coordinator to join the Customer Service team at Wipak UK. This role is responsible for managing customer accounts and coordinating the complete order-to-cash process, ensuring customers receive an exceptional service experience from order placement through to delivery. The position works closely with internal departments to support demand planning, logistics coordination, problem resolution, and continuous improvement initiatives.
Responsibilities
- Manage assigned customer accounts and act as the primary contact for customer enquiries
- Coordinate the Order-to-Cash process, ensuring accurate and timely order processing
- Process sales orders, issue confirmations, and maintain customer information within SAP
- Monitor customer forecasts and ordering trends to support production planning
- Build strong customer relationships through professional and responsive communication
- Collaborate with Planning, Production, Logistics, Warehouse, Reprographics, and Sales teams
- Support inventory management, aged stock processes, and logistics coordination
- Generate reports and maintain accurate customer and SKU master data
- Resolve customer issues effectively and proactively
- Contribute to continuous improvement initiatives and service enhancements
Requirements
- Experience in a customer service, account coordination, sales support, or administration role
- Strong communication and relationship-building skills
- Excellent organisational skills with high attention to detail
- Experience working with ERP systems (SAP preferred)
- Good Microsoft Office skills, particularly Excel, Word, and Outlook
- Ability to manage multiple priorities and work collaboratively across departments
- Proactive approach to problem solving and continuous improvement
- Manufacturing, logistics, or supply chain experience would be advantageous
Opportunity to develop within a global manufacturing business. Exposure to cross-functional business operations. Ongoing learning and development opportunities. Collaborative and supportive team environment. Opportunity to contribute to customer satisfaction and business growth.
Employment type: Full Time, Permanent
Location: Unit 3, Buttington Business Park, Welshpool SY21 8SL
Customer Service Coordinator in Welshpool employer: Moventas Wind Ltd
Wipak UK is an exceptional employer that champions innovation and sustainability in the flexible packaging industry. With a strong commitment to employee growth, we offer professional development opportunities and a collaborative work culture where your contributions are valued. Join us in Welshpool, where you can lead impactful QHSE initiatives while being part of a family-owned company that prioritises safety and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Welshpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moventas Wind Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moventas Wind Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Welshpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moventas Wind Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Moventas Wind Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moventas Wind Ltd!
How to prepare for a job interview at Moventas Wind Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
