Membership Manager - Southwark, London

About Southwark: We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality, underpins all that we do.

In June 2023, Leisure Services transferred to full council management. This is a unique opportunity to be part of building a new future for leisure services in Southwark. We are looking for a passionate and experienced Fitness Professional who will help us to deliver our fitness product to our residents, members and visitors at the centres.

Benefits and more information: In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.

What You'll Be Doing: Your Role includes:

• Work collaboratively with the Service Membership Manager to identify and implement ways that the customer experience can be improved, to ensure satisfaction and build customer loyalty and improve retention at their centre.
• Contributing to the development of the vision for the operation and delivery of the highest possible standards of service.
• To ensure the facility and colleagues provide a quality customer experience.
• Responsible for delivering the Southwark Leisure sales strategy, set by the Service Membership Manager, that enables the centre to achieve their sales and data KPI’s.
• Responsible for hitting your centre’s targets and understanding your centre’s business objectives, achieving your individual productivity and sales targets, inspecting, monitoring and reviewing the sales process to ensure targets are met.
• Ensure that there is a monthly plan in place in order to hit your centre’s targets to include appropriate marketing, generation of leads, resource and productivity.

What We're Looking For: About You

• Experience working in a customer facing environment, providing the highest levels of customer care.
• Ability to follow emergency procedures and make sound judgements in potentially difficult or stressful situations.
• Experience promoting or selling memberships, products, or services within a leisure, fitness, or similar customer-service environment.

Additional Information: Application Closing Date: 03 July 2026. Interview Date: W/C 6 July 2026.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans.
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.