At a Glance
- Tasks: Support customers at our leisure centres, ensuring exceptional service and resolving queries.
- Company: Southwark Council, dedicated to empowering residents and promoting diversity.
- Benefits: Flexible working, local government pension, and a supportive team environment.
- Other info: Join a dynamic team focused on creating a modern leisure service.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Passion for customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 26550 - 32450 £ per year.
Southwark Council is offering an exciting opportunity at our leisure centres in empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Customer Service Advisor to assist in supporting customers in our Leisure Centres. We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities.
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members.
Your key responsibilities will include:
- Assisting customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone.
- Working as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner.
- Operating the public address systems, telephones & booking system.
- Ensuring reconciliation of payments is carried out when required.
- Driving positive change and promoting a proactive, customer-first culture.
- Resolving customer queries and complaints across multiple platforms with professionalism and care.
- Creating innovative ways to enhance customer satisfaction and loyalty.
We’re looking for someone who thrives in a fast-paced, customer-focused environment. You’ll bring:
- A passion for resolving customer issues and identifying innovative solutions.
- Self-Motivated and result driven attitude.
- Excellent verbal and written communication skills.
- Attentive listening to customers in a friendly and professional approach.
Closing Date: Friday 21 August 2026
Some weekends and evening work will be required to meet service needs. Southwark Council is committed to equality, diversity, and inclusion.
Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition.
Customer Service Advisor - Southwark, London employer: Move Southwark
Southwark Council is an exceptional employer, dedicated to fostering a vibrant work culture that prioritises community impact and employee development. As a Leisure Team Leader in Southwark, you will not only lead a passionate team but also contribute to the well-being of a diverse population, all while enjoying opportunities for professional growth and a commitment to inclusivity. Join us in shaping a healthier future for our residents in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Southwark, London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Move Southwark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Move Southwark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Southwark, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Move Southwark:Your cover letter is your chance to shine! Tell us why you want to work at Move Southwark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Move Southwark!
How to prepare for a job interview at Move Southwark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
