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- Tasks: Coordinate customer service and workshop tasks, ensuring timely delivery and quality standards.
- Company: Join Heavy Diesel Parts and Services, a trusted name in Canterbury for truck services and parts.
- Benefits: Enjoy competitive pay, ongoing training, and a vibrant social club.
- Why this job: Be part of a friendly team focused on exceptional customer service and professional growth.
- Qualifications: Experience in commercial vehicles is preferred; strong customer service skills are essential.
- Other info: Great opportunity for those passionate about building relationships and teamwork.
The predicted salary is between 42000 - 54000 £ per year.
Heavy Diesel Parts and Services is a well-established and trusted name across Canterbury, South Canterbury, and the West Coast, achieving the Southpac Trucks Service and Parts Excellence Dealer of the year 2024. We are an Authorized dealership for Kenworth and DAF trucks in the region, as well as providing a full-service workshop for Cummins engines. The ultimate outcome is to provide the best possible customer service to our wide and varied customer base.
We operate modern and well-equipped vehicle and engineering workshops in Canterbury. We provide ongoing training to keep our staff up to date with the latest developments in the products we support. We pride ourselves on delivering an efficient and friendly service to all of our customers.
We are looking for a Service Advisor / Customer Liaison who can support our customers and workshop team for all job requirements and workflow daily together in conjunction with the Branch Manager / Workshop Foreman and Parts Team. The Service Advisor performs a variety of tasks to coordinate resources and liaise with internal and external key stakeholders to ensure all work is delivered on time and to a quality standard, exceeding customers' expectations.
This role will see you managing customer requirements from the first point of contact for COFs, servicing, and repairs, including making bookings, opening new job cards for each job, whilst providing regular feedback and updates to customers, additionally helping with managing day-to-day workshop flow to ensure our customers are receiving the highest standard of service.
To be successful, you will need the following:
- At least two years' experience in the commercial vehicle/transport field (this is preferred but not essential).
- A strong passion for customer service.
- Strong computer literacy.
- The ability to communicate at a high level, plus build and maintain key relationships internally and externally.
- Great time management and organizational skills.
- The ability to be a great team player and collaborator.
If you are customer-driven and enjoy building and maintaining great relationships, and are keen to take on your next challenge, this is the role for you, with the chance to work with a great customer base and a great team of people. If this sounds like you, we would love to hear from you.
Workshop Service Advisor employer: Move Logistics Group
Contact Detail:
Move Logistics Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Heavy Diesel Parts and Services. Understanding their offerings, especially regarding Kenworth and DAF trucks, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since the role focuses heavily on customer interaction, sharing specific examples of how you've successfully managed customer relationships can set you apart.
✨Tip Number 3
Demonstrate your organisational skills by preparing a plan for how you would manage daily workshop flow. This shows initiative and gives insight into your time management abilities, which are crucial for the role.
✨Tip Number 4
Network with current or former employees of Heavy Diesel Parts and Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Workshop Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the commercial vehicle or transport field. Emphasise any customer service roles you've held and showcase your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to manage relationships. Mention specific examples of how you've successfully handled customer requirements in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and organisational skills. Provide examples of how you've effectively managed time and collaborated with teams in past positions.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work at Heavy Diesel Parts and Services and how you can contribute to their commitment to excellent customer service.
How to prepare for a job interview at Move Logistics Group
✨Show Your Customer Service Passion
As a Service Advisor, your role revolves around customer interaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Company
Research Heavy Diesel Parts and Services Ltd before the interview. Understand their services, values, and recent achievements, such as being named the Southpac Trucks Service and Parts Excellence Dealer of the Year 2024. This knowledge will help you tailor your responses and show genuine interest.
✨Highlight Your Organisational Skills
The role requires great time management and organisational skills. Prepare to discuss specific instances where you've successfully managed multiple tasks or projects simultaneously, ensuring that you met deadlines and maintained quality.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, ongoing training opportunities, or how success is measured in the position. This not only helps you gauge if the job is right for you but also demonstrates your proactive attitude.
