At a Glance
- Tasks: Assist customers with queries via phone, email, and live chat while providing exceptional service.
- Company: MOVE DANCE, a leading online destination for dancewear with a passionate team.
- Benefits: Permanent contract, easy access location, and a supportive team environment.
- Other info: Opportunity to grow within an ambitious business that values your input.
- Why this job: Join a vibrant team and make a real difference in the dance community.
- Qualifications: Friendly, empathetic, and excellent communication skills; customer service experience is a plus.
The predicted salary is between 26449 - 32327 £ per year.
As MOVE DANCE continues to grow as the leading online destination for dancewear, we’re looking for a full time Customer Service Advisor who shares our passion, energy, and commitment to excellence.
This is an exciting opportunity to join our Customer Care team on permanent contract.
- This would suit someone who
- Is friendly, empathetic and loves helping people
- Communicates clearly and kindly
- Is able to commute to our location just off the M56, 3 days per week
If you're ready to make an impact and join us on our journey we'd love to hear from you.
Our Customer Care team is at the heart of the MOVE DANCE experience.
We’re passionate about delivering exceptional service and ensuring every customer feels supported, valued and inspired throughout their journey with us.
Whether they’re reaching out for help, reassurance or resolution, our mission is to offer a fast, friendly and trustworthy response every time.
As a Customer Service Advisor, you’ll be the first point of contact for our customers when they need assistance.
Your role will focus on reactive support, handling a wide variety of queries with care and professionalism.
Experience with customer service tools such as Zoho Desk or Netsuite is a bonus, but most importantly, you should be ready to represent our brand values with every interaction.
We can offer you
- Easy access location just off the M56
- A unique opportunity to work within an ambitious business with a great team of people
What you’ll be responsible for
- Responding to customer queries via inbound channels including phone, email, and live chat
- Offering clear, detailed information about our products and services
- Troubleshooting and resolving customer issues promptly and empathetically
- Managing returns, order queries, and delivery concerns with accuracy and care
- Meeting individual and team KPIs related to response time, resolution, and customer satisfaction
- Collaborating with other departments to escalate and resolve complex issues
- Collecting and sharing customer feedback to help us improve the overall experience
- Being a positive, helpful, and trustworthy voice of the Move Dance brand
What you will need to succeed
- Customer centric approach
- Solution-orientated mindset
- Self-motivated with a positive, empathetic, friendly attitude
- Ability to learn things quickly
- Excellent problem solving skills
- Clear, effective and confident communicator
- Excellent verbal and written English
Additional European language skills (particularly French or German) are desirable but not essential.
At MOVE DANCE, we’re more than a dancewear brand — we’re a passionate team driven by a love for dance and a deep understanding of the dancer’s journey.
Our mission is simple: to inspire confidence and empower the dance community through high-quality, accessible dancewear.
We support dancers at every stage with thoughtfully designed, high-performance collections and carefully curated pieces from the industry’s best brands.
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Customer Service Advisor in Altrincham employer: Move Dance
Move Dance is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about dance and digital marketing. With a focus on employee growth, we offer opportunities for professional development and collaboration within a dynamic ecommerce team in the UK. Join us to make a meaningful impact while enjoying the benefits of a supportive environment that values innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Move Dance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Move Dance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Move Dance:Your cover letter is your chance to shine! Tell us why you want to work at Move Dance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Move Dance!
How to prepare for a job interview at Move Dance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
