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- Tasks: Support clients by managing campaigns and creating engaging presentations.
- Company: Join a leading tech company revolutionising content marketing.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy a supportive culture.
- Why this job: Be part of an innovative team that values creativity and personal growth.
- Qualifications: Strong communication skills and a desire to learn new tech tools.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:- Learn the Movable Ink platform and email industry eco-system.
- Support Client Experience Manager (CXM) on named accounts as backup contact.
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
- Support in the creation and execution of PowerPoint presentations for client Business Reviews and Status meetings.
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
- Manage contact roles in Salesforce for all clients organizations.
- Take minutes in client meetings and document in Gainsight.
- Troubleshooting queries and QA campaign setups for clients.
- Produce written documentation for custom projects.
- Ability to manage multiple deadlines and deliverables simultaneously.
- Excellent oral and written communication skills.
- Strong ability to work well with others.
- Adaptability in a fast-changing environment.
- Positive attitude.
- Focuses on outcomes.
- Self-Motivated.
- Creative & entrepreneurial-minded.
- Willing to try new things.
- Coachability.
- Desire to learn HTML/CSS/Javascript and Photoshop.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Client Experience Associate in London employer: Movable Ink
Contact Detail:
Movable Ink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Associate in London
✨Tip Number 1
Get to know the Movable Ink platform inside out! Familiarise yourself with its features and how it fits into the email marketing landscape. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions related to client experience and project management. Think of examples from your past experiences that showcase your adaptability and communication skills—these are key for a Client Experience Associate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Movable Ink team and ready to dive into the exciting world of content personalisation.
We think you need these skills to ace Client Experience Associate in London
Some tips for your application 🫡
Know the Company: Before you start writing, take a moment to understand Movable Ink and what they do. Familiarise yourself with their platform and the email industry. This will help you tailor your application and show that you're genuinely interested in the role.
Showcase Your Skills: Highlight your communication skills and ability to manage multiple tasks. Use specific examples from your past experiences that demonstrate how you've successfully handled similar responsibilities. We want to see how you can bring value to the team!
Be Yourself: Let your personality shine through in your application. Movable Ink values creativity and a positive attitude, so don’t be afraid to show us who you are. A bit of flair can make your application stand out from the crowd!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Movable Ink
✨Know the Movable Ink Platform
Before your interview, take some time to familiarise yourself with the Movable Ink platform and its features. Understanding how content personalisation works and the role of data in marketing will show your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
As a Client Experience Associate, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Adaptability
Movable Ink operates in a fast-changing environment, so be ready to discuss times when you've had to adapt quickly. Share specific examples that highlight your ability to manage multiple deadlines and deliverables while maintaining a positive attitude.
✨Express Your Willingness to Learn
The job requires a desire to learn HTML, CSS, JavaScript, and Photoshop. Be open about your eagerness to develop these skills. Mention any relevant courses or self-study you've undertaken, as this shows initiative and a growth mindset.