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- Tasks: Support clients by managing campaigns and creating engaging presentations.
- Company: Join Movable Ink, a leader in content personalization for innovative brands.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a creative team that drives marketing agility and client success.
- Qualifications: Strong communication skills and a desire to learn new tech.
- Other info: Diverse and inclusive culture where your unique perspective is valued.
The predicted salary is between 30000 - 40000 £ per year.
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:- Learn the Movable Ink platform and email industry eco-system.
- Support Client Experience Manager (CXM) on named accounts as backup contact.
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
- Support in the creation and execution of PowerPoint presentations for client Business Reviews and Status meetings.
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
- Manage contact roles in Salesforce for all clients organizations.
- Take minutes in client meetings and document in Gainsight.
- Troubleshooting queries and QA campaign setups for clients.
- Produce written documentation for custom projects.
- Ability to manage multiple deadlines and deliverables simultaneously.
- Excellent oral and written communication skills.
- Strong ability to work well with others.
- Adaptability in a fast-changing environment.
- Positive attitude.
- Focuses on outcomes.
- Self-Motivated.
- Creative & entrepreneurial-minded.
- Willing to try new things.
- Coachability.
- Desire to learn HTML/CSS/Javascript and Photoshop.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger. We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Client Experience Associate employer: Movable Ink
Contact Detail:
Movable Ink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Associate
✨Tip Number 1
Get to know the Movable Ink platform inside out! Familiarise yourself with its features and how it fits into the email marketing landscape. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer.
✨Tip Number 3
Prepare for those interviews by practising common questions related to client experience and project management. Think of examples from your past that showcase your adaptability and problem-solving skills—these are key for the CXA role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Movable Ink team and ready to dive into the exciting world of content personalisation.
We think you need these skills to ace Client Experience Associate
Some tips for your application 🫡
Know the Company: Before you start writing, take a moment to understand Movable Ink and what they do. Familiarise yourself with their platform and the email industry. This will help you tailor your application to show how you can contribute to their mission.
Showcase Your Skills: Highlight your communication skills and ability to manage multiple tasks. Use specific examples from your past experiences that demonstrate your adaptability and creativity. Remember, they want someone who can thrive in a fast-changing environment!
Be Yourself: Don’t be afraid to let your personality shine through in your application. Movable Ink values a positive attitude and a willingness to learn, so share your enthusiasm for the role and any relevant experiences that showcase your entrepreneurial spirit.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the team!
How to prepare for a job interview at Movable Ink
✨Know the Movable Ink Platform
Before your interview, take some time to familiarise yourself with the Movable Ink platform and the email industry. Understanding how content personalisation works will show your enthusiasm for the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Client Experience Associate, strong communication is key. Prepare examples of how you've successfully communicated with clients or team members in the past. This could be through managing client expectations or presenting campaign results.
✨Demonstrate Your Adaptability
Movable Ink operates in a fast-changing environment, so be ready to discuss times when you've had to adapt quickly. Share specific examples that highlight your ability to manage multiple deadlines and deliverables simultaneously.
✨Express Your Willingness to Learn
The job requires a desire to learn HTML, CSS, JavaScript, and Photoshop. Be open about your eagerness to develop these skills. Mention any relevant experiences or courses you've taken that demonstrate your commitment to continuous learning.