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- Tasks: Deliver top-notch customer service and process orders in a fast-paced environment.
- Company: Join Mouser Electronics, a growing international tech company.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of perks.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-2 years in customer service and strong communication skills required.
- Other info: Great opportunities for training and career growth await you!
The predicted salary is between 25000 - 30000 £ per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
What to expect:
- Generates new and repeat business through customer service initiatives.
- Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
- Provides information regarding availability of in-stock and out-of-stock items.
- Provides customers with cross‑selling and up‑selling opportunities, and offers associated products and promotional items.
- Researches and expedites customer orders.
- Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
- Confirms special handling orders are expedited.
- Fills requests for catalogs, information or samples.
- Supports local Customer Service teams, and provides support for other teams when needed.
What we are looking for:
- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
- Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
- Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
- Excellent written and verbal communication skills in English, additional languages are a plus.
- Proficient in MS Office; experience with other systems are a plus.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Demonstrates profound planning and organization skills and works very structured.
- Accountable and integer, energetic personality.
- Self‑motivated and result‑oriented and a good team worker (cross‑cultural).
- Takes initiative to expand knowledge for position utilizing all available sources.
What we offer:
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ, United Kingdom.
Customer Service Representative in High Wycombe employer: Mouser
Contact Detail:
Mouser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current employees at Mouser Electronics on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Customer Service Team.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve issues, as this will show your problem-solving skills and commitment to service excellence.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your answers. Use examples from your past experience to demonstrate how you've provided excellent customer service and resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mouser team and contributing to our success.
We think you need these skills to ace Customer Service Representative in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like your ability to provide excellent customer service and handle transactions accurately.
Show Off Your Communication Skills: Since this role requires strong written and verbal communication, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application where you've successfully resolved customer issues or improved processes. This will show us you have the analytical skills we value.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to our hiring team. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mouser
✨Know the Company Inside Out
Before your interview, take some time to research Mouser Electronics. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, company culture, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.