At a Glance
- Tasks: Provide top-notch customer service via web, email, chat, and fax.
- Company: Join Mouser Electronics, a growing international tech company.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of perks.
- Other info: Great development opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
What to expect:
- The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
- Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
- Processes customer orders, quotes and other information by entering into company systems.
- Researches and expedites customer requests.
- Supports the local Customer Service team, and provides support for other teams when needed.
What we are looking for:
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Excellent written and verbal communication skills in English.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What we offer:
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Our office is located at the following address: Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ, United Kingdom.
Customer Service Assistant in High Wycombe employer: Mouser
At Mouser Electronics, we pride ourselves on fostering a dynamic and supportive work environment in High Wycombe, where our Customer Service Assistants play a vital role in delivering exceptional service to our customers. With a strong emphasis on employee growth, we offer extensive training opportunities, generous annual leave, and family-friendly policies, ensuring that our team members thrive both personally and professionally. Join us to be part of a collaborative culture that values your contributions and rewards your dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mouser Electronics. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! Since this role involves interacting with customers through various channels, be ready to demonstrate your excellent written and verbal skills. You could even prepare a few examples of how you've successfully communicated in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any customer service experience you've had.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal to reflect how you’d interact with our customers.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. If you've used any software or systems similar to what we use, mention that too! It shows us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Mouser
✨Know the Company
Before your interview, take some time to research Mouser Electronics. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Be ready to demonstrate your written and verbal skills during the interview, as this will be crucial for the role.
✨Familiarise Yourself with Relevant Software
Since the job involves using custom software and possibly an ERP system, brush up on your MS Office skills and any relevant software experience. If you have prior experience with similar systems, be sure to mention it!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or tight deadlines, and prepare to discuss how you managed those challenges effectively.
