Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service by processing orders and assisting customers with inquiries.
- Company: Join Mouser Electronics, a global leader in electronic components distribution.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-2 years in customer service and excellent communication skills required.
- Other info: Great career growth potential in a fast-paced, international environment.
The predicted salary is between 25000 - 30000 £ per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
- Generates new and repeat business through customer service initiatives.
- Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
- Provides information regarding availability of in-stock and out-of-stock items.
- Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
- Researches and expedites customer orders.
- Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
- Confirms special handling orders are expedited.
- Fills requests for catalogs, information or samples.
- Supports local Customer Service teams, and provides support for other teams when needed.
What We Are Looking For
- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
- Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
- Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
- Excellent written and verbal communication skills in English, additional languages are a plus.
- Proficient in MS Office; experience with other systems are a plus.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Demonstrates profound planning and organization skills and works very structured.
- Accountable and integer, energetic personality.
- Self-motivated and result-oriented and a good team worker (cross-cultural).
- Takes initiative to expand knowledge for position utilizing all available sources.
What We Offer
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Our Office Is Located At Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ, United Kingdom.
About Us: Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
Customer Service Representative in High Wycombe employer: Mouser Electronics
Contact Detail:
Mouser Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mouser Electronics. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Be ready to share examples from your past experiences that highlight your problem-solving skills and ability to provide excellent service.
✨Tip Number 3
Show off your communication skills! Since this role requires strong verbal and written communication, be prepared to demonstrate these during your interview. Speak clearly, listen actively, and don’t hesitate to ask questions if you need clarification.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t miss out on the chance to grow with us at Mouser!
We think you need these skills to ace Customer Service Representative in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re about and can connect their skills to our needs.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Mouser Electronics
✨Know the Company Inside Out
Before your interview, take some time to research Mouser Electronics. Understand their values, products, and the role they play in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked how you would handle specific customer service scenarios. Brush up on your problem-solving skills and think through how you would approach common issues, such as dealing with an unhappy customer or managing multiple requests at once.