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For Companies At a Glance
- Tasks: Provide top-notch customer service and support through various communication channels.
- Company: Join Mouser Electronics, a global leader in electronic components distribution.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of employee perks.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Great opportunities for personal growth and development in a fast-paced environment.
The predicted salary is between 22000 - 26000 £ per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives. Provides the best possible service and support to customers through mediums such as web, email, chat and fax. Processes customer orders, quotes and other information by entering into company systems. Researches and expedites customer requests. Supports the local Customer Service team, and provides support for other teams when needed.
What We Are Looking For
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Excellent written and verbal communication skills in English.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What We Offer
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Our Office Is Located At The Following Address: Mouser Electronics, Artisan Building, Hillbottom Road, High Wycombe, Bucks. HP12 4HJ, United Kingdom.
About Us: Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
Customer Service Assistantant in High Wycombe employer: Mouser Electronics
Contact Detail:
Mouser Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistantant in High Wycombe
✨Tip Number 1
Get to know the company! Research Mouser Electronics and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, it's crucial to demonstrate your ability to communicate clearly and professionally. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Mouser team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Assistantant in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or support. We want to see how you’ve interacted with customers and handled their requests, so share specific examples that showcase your skills!
Keep It Professional: When writing your application, remember to maintain a professional tone. Use clear and concise language, and make sure your spelling and grammar are spot on. We appreciate attention to detail!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to match the job description. Mention how your skills align with what we’re looking for in a Customer Service Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mouser Electronics
✨Know the Company Inside Out
Before your interview, take some time to research Mouser Electronics. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss how you maintained professionalism and courtesy in challenging situations.
✨Brush Up on Your Tech Skills
Familiarise yourself with MS Office and any ERP systems you might have used before. If you can, practice using similar software to demonstrate your tech-savviness during the interview. This will reassure them that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.