At a Glance
- Tasks: Provide top-notch customer service and support through various communication channels.
- Company: Join Mouser Electronics, a global leader in electronic components.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of perks.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives. Provides the best possible service and support to customers through mediums such as web, email, chat and fax. Processes customer orders, quotes and other information by entering into company systems. Researches and expedites customer requests. Supports the local Customer Service team, and provides support for other teams when needed.
What We Are Looking For
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Excellent written and verbal communication skills in English.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What We Offer
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Our Office Is Located At The Following Address: Mouser Electronics, Artisan Building, Hillbottom Road, High Wycombe, Bucks. HP12 4HJ, United Kingdom.
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
Customer Service Assistant in High Wycombe employer: Mouser Electronics
Mouser Electronics is an exceptional employer that fosters a dynamic and inclusive work culture in High Wycombe, offering a wealth of opportunities for personal and professional growth. With benefits such as 25 days of annual leave, hybrid working options, and a comprehensive training programme through Mouser University, employees are supported in achieving their career aspirations while enjoying a healthy work-life balance. Join our team and be part of a company that values service excellence and innovation in the fast-paced electronics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in High Wycombe
✨Tip Number 1
Get to know the company! Research Mouser Electronics and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, it's crucial to demonstrate your ability to communicate clearly and professionally. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and how you can contribute to the Customer Service Team at Mouser.
We think you need these skills to ace Customer Service Assistant in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or support. We want to see how you’ve interacted with customers and provided excellent service, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Professional and Courteous:Since you'll be interacting with customers, it’s crucial to demonstrate your professional communication skills in your written application. Use clear language and a friendly tone to show us you can represent our brand well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mouser Electronics
✨Know the Company Inside Out
Before your interview, take some time to research Mouser Electronics. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss how you maintained professionalism and courtesy in challenging situations.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with MS Office and any ERP systems you might have used before. If you can, practice using similar software to demonstrate your tech-savviness during the interview. This will give you an edge, especially since the job involves data entry and retrieval.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Customer Service Assistant role. This shows that you’re proactive and genuinely interested in contributing to their success.
