At a Glance
- Tasks: Provide top-notch customer service and support through various communication channels.
- Company: Join Mouser Electronics, a global leader in electronic components distribution.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a range of training opportunities.
- Other info: Long-term career prospects with a supportive and friendly work environment.
- Why this job: Be part of a dynamic team and contribute to our success while growing your career.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives. Provides the best possible service and support to customers through mediums such as web, email, chat and fax. Processes customer orders, quotes and other information by entering into company systems. Researches and expedites customer requests. Supports the local Customer Service team, and provides support for other teams when needed.
What We Are Looking For
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Excellent written and verbal communication skills in English.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What We Offer
- A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team.
- 25 days annual leave, (increasing with service to 30 days) plus bank holidays.
- Family Friendly policies.
- Free parking.
- Hybrid working.
- Enhanced company pension.
- Enhanced Sick Pay.
- Employee recognition program.
- A wide range of training opportunities through our Mouser University.
- Cycle to work scheme.
- Company funded Health Cash Plan.
- Friend and Family Referral Bonus.
- Annual Performance appraisals.
- Death in Service Benefit (you may wish to term this as Life assurance).
- Access to Employee Assistance Programme (EAP).
Our Office Is Located At The Following Address: Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ, United Kingdom.
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
Customer Service Assistant employer: Mouser Electronics
Mouser Electronics is an exceptional employer that fosters a dynamic and supportive work culture in High Wycombe, where team players can thrive in a fast-paced international environment. With a strong focus on employee growth, we offer extensive training opportunities, generous annual leave, and family-friendly policies, ensuring that our staff feel valued and empowered to contribute to our ongoing success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Mouser Electronics and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, it's crucial to be clear and professional. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our Customer Service Team at Mouser.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like your MS Office proficiency.
Show Off Your Communication Skills:Since excellent written communication is key for this position, ensure your application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Be Personable:We love team players! Let your personality shine through in your application. Share a bit about why you enjoy working in customer service and how you connect with customers, as this will help us see if you're a good fit for our dynamic team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details and can consider you for the role without any hiccups!
How to prepare for a job interview at Mouser Electronics
✨Know the Company
Before your interview, take some time to research Mouser Electronics. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Communication
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing yourself in a professional manner.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the company. For example, you could ask about the team dynamics or what success looks like for a Customer Service Assistant at Mouser.
