Digital Production & Technical Specialist
Full or Part-Time–Permanent – Immediate Start
Hybrid: 3 days in the office | 2 days WFH
MouseCode is a creative digital agency based in Wiltshire between Salisbury and Shaftesbury in a beautiful barn conversion. We work with clients across a wide range of sectors including interiors, property and food & drink to name a few. We specialise in the design and development of stunning, intuitive Shopify and WordPress websites, as well as offering SEO, ongoing optimisation and website maintenance. We pride ourselves on our client relationships, the quality of work, and level of service we deliver.
We are a growing, skilled team and are now looking for a Digital Production & Technical Specialist who can bring strong website production skills alongside technical knowledge of websites, QA and troubleshooting to an exciting, fast-paced agency. This is a new role and its purpose is to support the delivery, maintenance and continuous improvement of agency websites at vital stages of their life cycles. The role combines website production with technical QA, troubleshooting and operational support across platforms including WordPress and Shopify, as well as liaising with clients on a regular basis.
The Role:
As Digital Production & Technical Specialist you will work closely with the Account Manager, SEO specialists, Project Manager and developer to ensure the websites we build and maintain are efficient, secure and perform to a high standard. You will provide practical technical input, identify opportunities for improvement and help keep the agency up to date with emerging technology, AI, accessibility, security and digital best practice. You will also play a key role in the QA process for new website projects as they move through production.
You will help manage a number of retained client accounts whose technical needs are more complex than others and whose websites we manage, enhance and optimise on an ongoing basis. You will act as a key point of contact for day-to-day technical website requirements, working with clients and the wider team to identify issues, find solutions and ensure work is delivered accurately and efficiently.
Key Responsibilities:
Website & Digital Production
- Manage routine website updates and production tasks across WordPress, Shopify and other CMS platforms
- Implement content, formatting and structural changes accurately and efficiently as well as uploading website content and digital assets alongside our Digital Assistant
- Optimise images and other digital assets for web performance
- Support the Project Manager with website launches, DNS changes and hosting migrations for launch
Technical QA & Website Testing
- Carry out website testing before and after launches and any significant updates
- Identify and document bugs, usability issues and technical problems
- Carry out basic performance, accessibility and security checks
- Perform regression testing to identify issues introduced by changes
- Verify website functionality, content, links, forms, integrations and key user journeys, working closely with the project manager
- Support the development and improvement of internal QA processes and checklists
- Take ownership of the end to end QA process
Technical Support & Troubleshooting
- Troubleshoot routine WordPress and Shopify issues
- With the help of our developer, iInvestigate website, plugin, app and integration improvements, identifying appropriate solutions to problems
- Provide technical support to internal teams and respond to client technical queries
- Research plugins, apps, tools and third-party solutions to support project requirements
- Liaise with hosting providers, platform support teams and third-party suppliers when required
- Provide technical input into project scoping, proposals and solution discussions if required
- Create and update client-facing technical guides
- Escalate complex technical issues appropriately with the development team, while maintaining ownership of the issue through to resolution
- Share technical knowledge and best practice with colleagues
- Stay informed about AI tools, emerging technologies and developments across the digital and web industry
- Monitor WordPress, Shopify, plugins, apps and third-party platform updates
- Keep up to date with relevant legislation, standards and industry requirements, including GDPR, accessibility and e-commerce requirements
- Help identify and implement changes required to maintain website security, accessibility, compliance and best practice
- Share relevant technical, AI, compliance and industry updates with the wider team
Success means that websites are well maintained, thoroughly tested and supported, while production processes continually become more efficient and robust. The role should reduce technical bottlenecks for the wider team, improve the consistency of website delivery and provide a bridge between routine digital production and more complex technical development.
Must haves:
- 2+ years’ relevant web or digital experience, ideally including agency experience
- Strong understanding of website design and development workflows
- Experience using a website CMS, e.g. WordPress and Shopify
- Good understanding of website QA and testing
- Ability to manage multiple projects simultaneously
- Excellent time management skills and attention to detail
- Strong and confident communication skills
- Experience using Google Workspace such as Sheets, Docs and Calendar in particular
- Comfortable working with tools such as Notion, Trello, Slack, Claude Code or similar
- Client-facing experience with strong problem-solving skills
- Good understanding of modern website production and digital best practice
- Comfortable troubleshooting routine website issues and knowing when to escal
Nice to have, but not essential:
- Experience with DNS, domains, hosting or website migrations
- An interest in AI and ways of using it to enhance project flow and digital workflows
- An understanding of SEO, accessibility, performance and security best practices
- Experience using tools such as Google Analytics, Google Search Console, PageSpeed Insights or similar
- Experience working with WordPress plugins, Shopify apps and third-party integrations
- Knowledge of UX best practice
- A basic understanding of HTML and CSS
What it’s like to work at MouseCode:
We believe a work / life balance is key so we do all we can to support this.
- We are based in a beautiful barn conversion set in the Nadder Valley in Wiltshire with plenty of lunchtime walks on the doorstep and next door to a popular cafe
- Office-based for 3 days of the week, WFH for 2 days (for full time employees)
- Regular team social activities in the local area
- 28 days holiday including bank holidays
- Business closure between Christmas and New Year (with no holiday deducted)
- 3pm finish on a Friday throughout August (full time employees)
- WFH for the month of August
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