Senior Logistics Assistant

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We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised and empower them to be their best. That\’s why we\’re building the go-to brand focused squarely on delivering just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to make the best products possible.

Over the past 10 years, we have focused on pushing the performance of products and creating engaging content to guide millions of customers to high-quality Mous products rather than making cheap products for Amazon\’s algorithm. All with the aspiration that we can raise the standards of the industry and provide people with better products.

We\’re creating products that empower people to be their best, whether they\’re on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

About the Role

We\’re excited to announce an opportunity for a Senior Logistics Assistant to join our fast-growing Logistics team! As we continue to grow and expand our operations, we’re seeking an enthusiastic and experienced professional to join our fulfilment team—managing third-party logistics (3PL) partners, driving process improvements, and leading successful project execution and peak period performance.

About You

As Senior Logistics Assistant at Mous, you\’ll report into Emma, our Senior Freight and Logistics Manager, and work collaboratively within the logistics and wider operations team.

This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our operations to be as effective, efficient and smooth as possible, and ultimately a key part in providing a great customer experience to anyone who orders from Mous.

Key Responsibilities:

• Managing and working with 3PL providers, including escalations, project management and process improvements. Providing the 3PL with regular updates over device launches and peak season, including forecast and inbound management.
• Collaborating with the Finance team on 3PL invoicing checks and management.
• Providing reporting on KPIs and analysis on 3PL fulfilment and shipping.
• Managing courier performance and strategy, responsible for regular reporting and analysis on performance and spend.
• Collaborating with Finance and Inventory Managers on stock management and reconciliation between ERP and WMS platforms, ensuring stock accuracy across systems.
• Managing quarantine stocks, keeping stock levels in line with KPIs and working on initiatives to extract maximum value.
• Collaborating with the Customer Experience team to troubleshoot any shipping queries or issues. Reporting on shipping contact ratio monthly and actively working on strategies and projects to reduce shipping queries from customers.
• Managing the retail logistics function, working closely across departments on B2B order fulfilment and strategy. Collaborating with internal and external key stakeholders across product launches, managing the fulfilment timeline and ensuring timely order fulfilment.

How will success be measured?

• Excellent preparation leading to successful and smooth peak periods (launches, Black Friday and Christmas)
• Developing process improvements leading to cost improvements, operational efficiency and reduction in customer queries and shipping contact ratio
• Owning and managing relationships with 3PL providers and other key stakeholders, fostering a great working relationship
• Delivering against KPIs and project objectives

Skills requirements:

Must-Have:

• 2+ years’ experience in a logistics or operations role
• Knowledge of ERP and warehouse management systems
• Proficiency in Microsoft Excel (Power BI skills are a bonus!)
• Excellent time management and organisational skills; able to prioritise and manage multiple projects effectively
• Strong analytical, problem-solving, and communication skills

Nice-to-Have:

• Experience working across multiple time zones – we have team members based in China, Pakistan and the UK, and regularly work with stakeholders based in the US.
• Proven track record in delivering successful launches or peak periods
• Experience in line management

About Our Offer

We have a hybrid approach to working at Mous so our team can have flexibility during the week, and we can retain the collaborative and vibrant Mous culture that people love. We expect people to come into the office at least three days a week but some teams opt for more as it’s beneficial for their workflow. Our office is in Hoxton and there are regular on-site activities (e.g. happy hours, painting classes, yoga on the roof etc.).

Here’s a summary of the benefits of working at Mous:

• Opportunity to radically grow and develop through new experiences. Dream big, work hard, and make things happen!
• Multi-functional teams of passionate, supportive and inspiring people
• A competitive salary reflective of your experience and value
• 30% discount for F&F on all Mous products
• 1-month paid leave after 5-years of service
• Regular on-site activities at our Hoxton office
• Regular department and whole-team socials
• 25 days\’ holiday, plus 8 bank holidays
• Cycle to Work Scheme
• Employee Assistance Programme
• Charlie HR perks package including discounts on hundreds of high street brands and services

About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results: By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.
• Work Together: We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.
• Enjoy The Ride: We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we\’ve placed \’Planet\’ firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we\’re proud of. Ultimately, we want to create a better world through our actions and we\’re doing so across our products, how we transport from A to B, and socially.