At a Glance
- Tasks: Lead operations performance, define KPIs, and drive impactful improvements across teams.
- Company: Join Mous, a dynamic brand pushing the limits of tech and lifestyle products.
- Benefits: Enjoy competitive salary, 25 days holiday, and a 30% discount on all products.
- Other info: Hybrid working model with a vibrant office culture and excellent career growth opportunities.
- Why this job: Make a real impact by transforming operational data into actionable insights.
- Qualifications: 4-8 years in operations with strong analytical skills and experience in performance improvement.
The predicted salary is between 60000 - 80000 £ per year.
About Mous
We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That’s why we’re building the go‑to brand for products that genuinely deliver. For over 10 years, we’ve pushed product performance to its limits, designing from first principles, validating through real‑world testing, and investing millions in R&D. In parallel, we’ve built world‑class in‑house marketing capabilities, creating highly engaging, performance‑led content that proves what our products can do and resonates with a passionate, fast‑growing community around the brand. From throwing phones off dams to launching category‑defining products, our ambition is simple: raise the standard of the industry and build one of the most effective consumer brands in the world.
About the Role
Operations is the engine that turns Mous ideas into products in customers’ hands around the world. As we scale, the quality of our decisions, and the speed we execute them, matters more than ever. As Head of Operations Performance you will work closely with the COO to bring clarity to how Operations performs and where we should focus to improve it. You will define the KPIs that matter, strengthen performance reporting, and turn complex operational data into clear insight that helps leaders make better decisions. Just as importantly, you will help turn insight into action. Working with leaders across supply chain, logistics, production, procurement, quality and customer experience, you will identify improvement opportunities and support the delivery of high‑impact initiatives. This is a hands‑on role for someone who enjoys solving real operational problems and improving how organisations perform.
About You
You are an analytical operator who brings structure and clarity to complex situations. You use data to understand problems and guide decisions, but only where it leads to clear action and measurable results. You work confidently with senior stakeholders, asking direct questions and challenging assumptions when needed. At the same time, you stay pragmatic and collaborative, focused on helping teams move forward. You are comfortable in ambiguity. When problems are unclear, you define them, prioritise what matters, and drive momentum. Most importantly, you take ownership. You follow problems through to resolution and leave teams and processes in a stronger, more effective state.
Key Responsibilities
- Build performance clarity across Operations: Define and evolve the KPI framework that measures operational performance across supply chain, logistics, production, procurement, quality and CX.
- Turn data into operational decisions: Translate complex operational data into clear insights that inform priorities, highlight risks, and guide leadership decisions.
- Improve performance reporting: Develop simple, trusted dashboards and reporting that allow teams and leadership to understand performance quickly and consistently.
- Drive operational improvement: Work directly with functional leaders to identify inefficiencies, simplify processes, and improve how work flows across teams.
- Deliver cross‑functional initiatives: Structure and support complex operational projects from planning through to delivery, ensuring improvements are embedded into day‑to‑day operations.
- Strengthen operational systems: Support effective use of operational tools such as ERP, CX platforms, AI tools and Wrike so that systems enable rather than slow execution.
- Partner with Operations leadership: Act as a trusted partner to the COO and Operations leadership team, helping prioritise work and challenge thinking where needed.
Success Metrics
Success in this role will be visible in how clearly Operations understands its performance and how effectively it improves it.
- A clear, trusted KPI framework used consistently across Operations.
- High‑quality dashboards and reporting used regularly by leadership.
- Measurable improvements in key operational metrics.
- Successful delivery of cross‑functional operational initiatives.
- Strong adoption of performance‑driven decision making across teams.
- Positive feedback from operational leaders on the value of the role.
Skills and Experience
- Highly analytical and comfortable working with complex operational data.
- Experienced in improving operational performance, not just reporting on it.
- Comfortable working with senior stakeholders and influencing decisions.
- Structured, organised, and able to bring clarity to ambiguous problems.
- Pragmatic and focused on delivering outcomes rather than theory.
Requirements
- 4–8 years of experience in operations, operational performance, analytics, or transformation roles.
- Strong experience building KPI frameworks and performance dashboards.
- Proven ability to translate data into operational decisions.
- Experience delivering cross‑functional projects or programmes.
- Experience improving operational processes or workflows.
- Strong analytical capability (advanced Excel and tools such as Power BI, SQL or similar).
- Experience working with operational systems such as ERP platforms.
Nice to Have
- Experience in consumer products, e‑commerce, or D2C businesses.
- Exposure to Lean, Six Sigma, or operational improvement methodologies.
- Experience implementing OKRs or performance management frameworks.
- Experience working with automation or AI tools in operational environments.
Our Offer
We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative and high‑energy culture.
Benefits
- Significant opportunity for growth, ownership, and career progression.
- Competitive salary reflective of experience and impact.
- 30% Friends & Family discount on all Mous products.
- 25 days’ holiday + 8 bank holidays.
- 1 month paid leave after 5 years’ service.
- Cycle to Work Scheme.
- Charlie HR perks and discounts.
- Regular socials, events, and on‑site activities (including an on‑site gym).
Our Values
- Get Results – We take accountability, prioritise impact, and push standards higher.
- Work Together – We collaborate openly, challenge constructively, and learn from each other.
- Enjoy the Ride – We stay agile, embrace change, and enjoy building something special together.
Our Commitment
Mous is an equal‑opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.
Head of Operations Performance - UK in London employer: Mous
Mous is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to take ownership of their roles and drive meaningful change. With a strong focus on personal and professional growth, the company offers significant opportunities for career progression, competitive salaries, and a range of benefits including generous holiday allowances and a hybrid working model that promotes work-life balance. Located in Hoxton, employees enjoy a vibrant community atmosphere, regular social events, and access to on-site facilities, making it an ideal place for those looking to thrive in a fast-paced, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations Performance - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, so you can show how you fit right in with their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm and keeping you top of mind for the hiring team.
We think you need these skills to ace Head of Operations Performance - UK in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and insights that relate to the role.
Tailor Your Application:Make sure to customise your application for the Head of Operations Performance role. Highlight your relevant experience with KPIs, performance reporting, and operational improvements. Show us how your skills align with what we’re looking for!
Show Your Analytical Side:Since this role is all about turning complex data into clear insights, make sure to showcase your analytical skills. Share examples of how you've used data to drive decisions and improve operations in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mous!
How to prepare for a job interview at Mous
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've defined and evolved KPI frameworks in your previous roles, and think about specific examples where your insights led to measurable improvements.
✨Data-Driven Decision Making
Prepare to showcase your analytical skills by discussing how you've turned complex operational data into actionable insights. Bring examples of dashboards or reports you've created that helped guide leadership decisions, and be ready to explain the impact they had on operational performance.
✨Collaboration is Key
Since this role involves working closely with various teams, think about times when you've successfully collaborated with senior stakeholders. Be prepared to share how you’ve influenced decisions and driven cross-functional initiatives, highlighting your ability to challenge assumptions while maintaining a pragmatic approach.
✨Embrace Ambiguity
Mous values individuals who can thrive in uncertain situations. Reflect on past experiences where you defined unclear problems and prioritised solutions. Be ready to discuss how you drove momentum in those scenarios and left teams in a stronger position, demonstrating your ownership and problem-solving skills.
